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About the Department

Do you believe in helping others rise? Join the City of Hampton’s Human Services team as a Senior Family Services Specialist in the Adult Protective Services unit and support families and individuals in achieving safety, stability, and independence. From in-home visits and court advocacy to linking clients with life-changing resources, your work will be critical in shaping brighter futures across our community.

We’re looking for compassionate, committed professionals ready to step into a meaningful role where every action matters. If you're experienced in case management, passionate about social justice, and driven to serve, we want you on our team! Apply today and help us build a stronger Hampton — one family at a time.

Typical Responsibilities Include:

• Conduct in-depth client interviews and home visits to assess strengths, needs, and develop individualized service plans.

• Provide case management for foster care, adoption, and child and adult protective services.

• Testify in court on matters like custody, protective services, and guardianship.

• Refer clients to community resources and monitor the effectiveness of services rendered.

• Lead training sessions for foster and adoptive parents.

• Respond to crisis calls, including CPS and APS hotlines.

• Collaborate with schools, courts, and interdisciplinary teams to coordinate care.

• Maintain accurate case records and documentation using systems like OASIS and PeerPlace.

• Graduation from an accredited college or university with a degree in Gerontology, Sociology, Social Work, Human Services, Psychology, or a related field of study. 
• Requires a minimum of two (2) years of full-time equivalent experience in a family engagement; child development, elderly or disabled fields of work, or family-focused social work or closely related experiences.
• A combination of education and experience may be considered for this position. 
• Must successfully pass a background check related to this position before any offer of employment or promotion. 
• Must possess a valid driver’s license and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City’s current substance abuse policy.
• May require State certification if assigned to the Foster Care Unit.

• The incumbent may be considered “essential personnel” during city emergencies, or at the direction of the City Manager or designee, which may include long hours and unusual schedules.