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German-Speaking Booking Consultant for Airline Company | Work in Athens, Greece

Mercier Consultancy Group · Frankfurt am Main, Deutschland · Remote

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Description

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Solutions Agent for Reservations to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease.

Key Responsibilities

  • Handle customer inquiries for German speaking customers via calls, chats and/or phone calls.
  • Resolve complaints professionally to maintain high customer satisfaction.
  • Assists customers with booking, changing, or canceling reservations.
  • Answers questions about accommodations, payments, policies, and travel services.
  • Accurately document all customer interactions in the CRM system.
  • Collaborate with internal teams to improve product support and customer service processes.

Requirements

  • Native-level fluency in German (both written and spoken) is essential.
  • A minimum English proficiency of B2 is required.
  • Strong communication and problem-solving skills.
  • Comfortable using computers and willing to learn new software tools.
  • Ability to work in a team-oriented environment.
  • Willingness to relocate and live in Greece.

Benefits

  • Competitive Monthly Salary,
  • 2 Extra Salaries per year, in the form of a 13th and 14th Salary.
  • Monthly Performance Bonus, rewarding you for your dedication
  • Fully Paid Relocation: Flight, Transfer & Hotel Included
  • Continuous support during and before your relocation to Greece
  • Stable career development opportunities within a multinational conglomerate
  • Fully Paid Training,
  • Health Insurance,
  • And Much More..