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Centre Assistant - Ref: EE08225

Economy Environment and Communities ! RS · Darlaston, Vereinigtes Königreich · Onsite

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Centre Assistant (Reception team) - Ref: EE08225

Location: Darlaston Swimming and Fitness Centre
Grade: G4 - 32 hours per week
Salary: Grade G4 pts 7-11 (Pro rata to hours worked)
Service Area: Sport & Leisure
Reports to: Duty Manager / Shift Supervisor

About the Role

We are seeking a friendly and professional Centre Assistant to join our team at Darlaston Swimming and Fitness Centre. This front-line role is vital in ensuring a welcoming environment for our customers and supporting the smooth operation of our facilities.

Key Responsibilities

  • Handle payments for services in line with financial procedures
  • Assist customers with enquiries in person, via email, and over the phone
  • Perform routine administrative tasks
  • Control access to facilities following operating procedures
  • Operate office and ICT equipment
  • Enter data into ICT management systems
  • Maintain a safe environment for staff and customers
  • Support coordination of swimming lesson programmes
  • Assist with promotional activities within the centre
  • Communicate effectively with customers in spoken English

Essential Skills & Abilities

  • Strong understanding of customer care in a service environment
  • Ability to process payments and perform administrative tasks
  • Ability to enforce access policies and maintain safety standards
  • Competence in using office equipment and leisure-specific IT systems
  • Knowledge of data protection and confidentiality

Behaviours & Values

  • Professionalism: Embrace innovation and challenge negative behaviours
  • Accountability: Take ownership of performance and promote inclusivity
  • Transparency: Collaborate and share information effectively
  • Ethical Conduct: Treat others with respect and build trust

Other Requirements

  • Commitment to equality of opportunity
  • Awareness of confidentiality and data handling
 
If you would like to know more about this role, please contact: 01922 653193
 
Closing date for applications: 19/10/25
 
 

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.  The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people and vulnerable adults.  

Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas

Information for Applicants

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.  See our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting Agency applications or referrals at this time

 

Company

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.