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EMPLOYMENT OPPORTUNITY

The Energy Intake Specialist provides assistance and support to individuals applying for energy and utility assistance. This will be a full-time in-office position at 37.5 hours per week. The position will be located at our East County Resource Center in Concrete, WA. The Intake Specialist spend the first for 2-3 weeks training at our Mount Vernon campus and will be required to travel to Mount Vernon several times a month for trainings, gathering supplies, team building, etc.

JOB DUTIES AND RESPONSIBILITES INCLUDE:

1. Screen clients for service eligibility.
2. Schedule appointments and make clients reminder calls.
3. Gather documentation and complete applications with clients.
4. Respond to inquiries regarding energy program.
5. Maintain client information in state and agency databases.
6. Make referrals to other internal and local resources as needed.
7. Provide basic home energy weatherization and conservation education.
8. Cooperate with Community Action staff and other community resources in assisting clients with energy emergencies.
9. Assist in resolving client complaints and disputes
10. Participate in program outreach events as assigned by management.
11. Participate in agency and team meetings and trainings as required.
12. Other duties assigned by management.

QUALIFICATIONS INCLUDE:

Education & Experience:

• High School Diploma or GED/HSE minimum required.
• Basic clerical skills (filing, math, calculator, data entry, legible writing) required.
• Previous customer service experience preferred.

Or a combination of education/experience meeting required job qualifications.

License(s) & Certification(s):

• Valid driver’s license and auto liability insurance required for work related travel.
• First Aid & CPR Certified. (within 6 months of hire)

Skills & Abilities:

• Spanish/English bilingual preferred, additional languages helpful.
• Must have strong attention to detail.
• Ability to learn and use agency databases, such as Docuware, VMware, EmpowOR.
• Strong organization and time management required, with ability to multi-task.
• Work independently, and as a team member; self-motivated.
• Must have strong and effective communication skills (oral and written).
• Ability to be an effective and positive ambassador for the agency.
• Competency of standard office procedures and equipment.
• Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook.
• Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

COMPENSATION AND BENEFITS

Pay range between $21.46-$24.30 per hour (DOE)

Will be allowed to travel using company vehicle and/or will be reimbursed for travel from Concrete to Mount Vernon after the initial training period.

Benefits include:

• Medical & Dental Insurance including Rx and Vision
• Life Insurance and AD&D coverage
• SIMPLE IRA Retirement Plan (3% Employer Match)
• Employee Assistance Program
• Paid Sick and Vacation Leave
• 12 Holidays per year
• Health club discount

(Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)

TO APPLY:

Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following:
(1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org

Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection
schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar
employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.