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German Speaking Customer Service for Automotive Industry | Work & Live in Greece

Mercier Consultancy Group · Cologne, Deutschland · Remote

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Description

Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives to join a renowned company in the automotive industry, working and living in beautiful Greece. This role is ideal for individuals who have a passion for automobiles and are enthusiastic about providing top-tier customer support to German-speaking clients.


Key Responsibilities

  • Respond to customer inquiries related to automotive products, services, and technical support via phone, email, and chat in German.
  • Assist customers with order processing, troubleshooting, and warranty information.
  • Provide accurate and timely information about products, availability, and service options.
  • Document all customer interactions in the CRM system to ensure accurate records.
  • Collaborate with internal departments such as sales, logistics, and technical support to resolve customer issues.
  • Stay updated on industry trends and product developments to deliver knowledgeable assistance.

Requirements

  • Exceptional in German (both written and spoken) is essential.
  • A minimum proficiency of B2 in English is required.
  • Previous experience in customer service, preferably within the automotive industry.
  • Strong communication and interpersonal skills with a customer-centric attitude.
  • Ability to efficiently handle multiple inquiries and resolve issues in a timely manner.
  • Good organizational skills and proficiency in using CRM systems and related software.
  • Willingness to relocate to Greece and work flexible hours, including evenings and weekends if required.

Benefits

  • Competitive Monthly Salary
  • Fully Paid Relocation Package
  • Monthly Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Health Insurance
  • And Much More...