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Enterprise Customer Success Manager

Optimove · New York City, Vereinigte Staaten Von Amerika · Hybrid

  • Professional
  • Optionales Büro in New York City
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Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. 

 

Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Aviv’s top SaaS scale-ups!
Optimove’s Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from Optimove’s platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
  • Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
  • Drive value realization – ensure clients are maximizing adoption of Optimove’s platform and achieving measurable ROI.
  • Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
  • Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
  • Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
  • Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
  • Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.
Requirements
  • Bachelor’s degree required; advanced degree a plus.
  • 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
  • Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
  • Exceptional presentation, facilitation, and communication skills in English.
  • Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
  • Highly proactive, structured, and organized, with the ability to manage multiple priorities.
  • Collaborative mindset and excellent interpersonal skills.
  • Growth-oriented, curious, and comfortable driving change in dynamic environments.