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Description

Title:                 Senior Case Manager for Rapid Rehousing and Prevention

Department:      Homeless Prevention and Rapid Rehousing Region 2

Reports to:        Director of Programs

FLSA Status:       Exempt

Salary:               $58,000- $63,000

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The Senior Case Manager leads a team in providing Rapid Rehousing and Prevention Services.  The Senior Case Manager will provide support to the case managers and support the first housing model with a trauma-informed care approach that will maximize the likelihood of client success and long-term self-sufficiency.   The Senior Case Manager will collaborate with the Director to support case managers in ensuring services are implemented with a trauma-informed, strength-based, and client-centered approach. This position will provide services to a reduced caseload in addition to providing staff supervision.  

How you will contribute:

Duties and Responsibilities:

• Provide supervision to Case Manager(s) providing Rapid Rehousing and Prevention Services.
• Provide coaching and support to case management team through regularly scheduled one on one meetings and evaluations 
• Support Case Managers in delivering complex case management for cases that demand higher level solutions  
• Collaborate with the Director to ensure consistent service delivery that is in line with grant and contract requirements, company policy and procedure, and best practices 
• Disseminate information to related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques  
• Oversee HMIS data entry compliance
• Coordinate and manage all referrals to ensure timely and accurate service delivery. 
• Review and respond to referrals from households experiencing or at risk of homelessness. 
• Develop, maintain, and share a comprehensive resource library and related communication materials. 
• Promote program awareness and build trust with community partners to enhance engagement. 

• Assist clients in completing required documentation and paperwork throughout the program process to ensure timely access to services and housing.
• Provide housing navigation support, including identifying available housing options, facilitating landlord engagement, and assisting with the lease-up process.
• Meet regularly with assigned households to provide individualized case management services and referrals that promote housing stability.
• Ensure timely communication and information-sharing with all relevant partners and stakeholders.
• Support clients in creating and maintaining household budgets and developing strong money management skills.
• Participate in collaborative meetings with representatives from faith-based, community-based, and partner organizations to deliver coordinated, wraparound services.
• Help clients overcome common barriers to securing housing, such as large rent arrears, low credit history, and misunderstandings of landlord–tenant rights.
• Assist clients in achieving long-term housing stability by ensuring compliance with lease agreements and developing Individualized Housing Sustainability Plans.
• Mediate conflicts involving households, roommates, or landlord-tenant issues that may threaten housing stability.
• Serve as the primary point of contact for landlords and foster positive, ongoing relationships.
• Develop and maintain a comprehensive Resource Directory of local and state service providers.
• Maintain accurate, thorough, and timely case documentation in HMIS and client files, in accordance with agency standards and best practices.
• Collaborate as a contributing member of a multidisciplinary team with Shelter House staff and community partners.
• Demonstrate and uphold the Shelter House core values of iCARE: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties as assigned to support program and agency objectives.

Requirements

Required:

• A bachelor's degree in human services / related field or commensurate experience
• 3+ years of human services or direct services experience
• Ability to prioritize competing priorities and make sound judgements
• Ability to advocate, assist in problem-solving, and achieve results for families
• Strong written and oral communication skills
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Flexibility to work outside of normal business hours when needed

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits

Benefits:

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.