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Distribution Center Department Manager — Outbound Operations

Schneider Saddlery · Chagrin Falls, Vereinigte Staaten Von Amerika · Onsite

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Who We Are

At Schneider Saddlery, we believe life’s best moments happen anywhere there are horses — and we’re proud to help make those moments possible.

Family-owned since 1948, we’ve grown into one of the nation’s leading equestrian retailers by staying true to our roots: quality, integrity, and genuine care — for our customers, our products, and each other.

As our business continues to expand, we’re seeking a results-driven, people-focused leader to manage our Outbound Operations. This role is ideal for someone who thrives in a fast-paced environment and is equally passionate about operational excellence and team development.

About the Role

The Outbound Department Manager will oversee all aspects of outbound distribution — from order fulfillment and packing to staging, loading, and shipping.

You’ll lead a dedicated team focused on ensuring that every order leaves our facility on time, accurately, and with the level of care our customers expect. This role is both strategic and hands-on, requiring strong leadership, communication, and process improvement skills.

As we continue modernizing our operations and systems, you’ll play a key role in driving change, optimizing workflows, and fostering a culture of accountability and collaboration.

Key Responsibilities
  • Lead & Inspire: Motivate and guide the outbound team to achieve operational excellence through clear communication, accountability, and recognition.
  • Drive Performance: Manage daily outbound operations, ensuring productivity, order accuracy, and on-time shipments.
  • Develop People: Coach, train, and mentor team members to grow their skills, engagement, and contribution.
  • Build the Culture: Promote a positive, respectful, and safety-focused environment that aligns with Schneider’s values.
  • Monitor & Improve: Track KPIs related to throughput, accuracy, and efficiency. Analyze trends and implement process improvements.
  • Lead Change: Support and guide the team through evolving systems and initiatives with clarity, empathy, and consistency.
  • Champion Safety & Quality: Uphold high standards for safety, product handling, and quality at every step.

Qualifications
  • Minimum 5 years of leadership experience in a distribution, warehouse, or fulfillment center environment.
  • Demonstrated ability to lead teams through change while maintaining engagement and performance.
  • Strong organizational, communication, and analytical skills.
  • Proven ability to manage staffing, including onboarding, performance management, and team development.
  • Experience interpreting and leveraging operational metrics to drive performance.
  • Ability to create and refine processes that enhance efficiency and accountability.
  • Hands-on leadership style — comfortable working on the floor and leading by example.
  • Proficiency with warehouse management systems (WMS), scanners, and shipping software.
  • Commitment to safety, quality, and integrity in all aspects of work.
  • Physical ability to stand, walk, and lift up to 50 lbs as needed
Our Core Values
  • We the Customer: Serve for the moment, connect for a lifetime.
  • Innovate & Simplify: Show up curious, imagine possibilities.
  • Challenge with Trust: Question respectfully and move forward together.
  • Win or Learn: Pursue excellence, experiment often.
  • More with Less: Be resourceful, work smarter.

What Success Looks Like
  • Orders are shipped accurately, safely, and on schedule.
  • The team feels valued, supported, and proud of their work.
  • Continuous improvement becomes part of the daily rhythm.
  • Outbound operations run efficiently with measurable performance gains.
  • You’ve built a strong, motivated team culture that reflects Schneider’s values.

Why You’ll Love Working Here
  • Competitive compensation with performance incentives.
  • Comprehensive benefits package: medical, dental, vision, and 401(k).
  • Paid time off and holidays.
  • Employee discounts on Schneider products (your horse will thank you!).
  • Family-first, people-focused culture.
  • Real opportunities for career growth as we continue to expand.

Join the Schneider Family
If you’re a people-first leader who thrives in fast-paced operations and is driven to deliver results through teamwork and process excellence, we’d love to meet you.
Bring your energy, empathy, and leadership to the heart of our distribution center — and help us deliver the Schneider Saddlery experience our customers rely on.
Apply today and be part of a team that’s building something exceptional.