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Student Team Leader II - Falcon Outfitters

Bowling Green State University, OH · Bowling Green, · Onsite

$24,440.00  -  $24,440.00

  • Junior
  • Oficina en Bowling Green
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About the Department

Assist Falcon Outfitters management in efficient and effective operation of the Customer Service & General Merchandise areas.

Career Readiness Competencies: 

  • Leadership
  • Professionalism
  • Technology

Position Duties

  • Assist Falcon Outfitters Management in efficient and effective operation of the Customer Service & General Merchandise areas.
  • Assist Falcon Outfitters Management in supervision of student employees.
  • Provide functional direction to Falcon Outfitters CSRs, assign duties and priorities, monitor work flow, and report problems with task completion to management.
  • Assist in training Customer Service, Clothing, and Gifts department staff, and be responsible for utilization of student labor to maximize productivity of Falcon Outfitters operations.
  • Exhibit and maintain positive relations and offer excellent customer service to internal and external customers, encouraging Falcon Outfitters CSRs to do the same.
  • Assist with the opening and closing of Falcon Outfitters and special assignments, such as book events and various promotional events.

Minimum Qualifications

  • Must be able to supervise others and be responsible for assigned work areas, enforcing all rules, regulations, and procedures.
  • Must be able to supervise student employees, providing functional direction and following up on assignments to maintain quality.
  • Prior Falcon Outfitters experience is preferred.
  • Attention to detail, strong organizational skills, and the ability to work independently are required. Must possess creativity and problem-solving skills.
  • Must have excellent oral and written communication skills, be extremely reliable, responsible, and dependable, and present a professional appearance in all contacts, both internal and external.
  • Must have a positive and enthusiastic attitude to maintain positive employee relations and offer outstanding customer service.
  • Ability to work a flexible schedule including nights and weekends, with a minimum of 20 hours per week.
  • Additional training will be required.
  • Semester-by-semester evaluation and reassignment based upon performance and availability.

Other Qualifications

  • Applicants MUST include class schedule with application to be considered!