Homeoffice Program Manager, Technology bei QTS Data Centers

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The Program Manager – Technology plays a pivotal role in steering the direction and overseeing the execution of technology programs and projects, aligning them with the strategic objectives, commitments, and goals of the company. This role will leverage industry-recognized standards and methodologies to successfully manage and deliver multiple projects of high complexity, risk, and business significance. This role will be instrumental in confirming requirements, orchestrating both internal and external communications, addressing issues, and navigating risks to achieve timely and successful program and project outcomes. The Program Manager, Technology employs exceptional organization and outstanding communication abilities along with a depth of technical and industry knowledge that consistently meets or exceeds the expectations of all project stakeholders, both within and outside the organization.

RESPONSIBILITIES, other duties may be assigned.

• Manage strategic cross functional, technology programs and projects from conception to completion.

• Engage with cross-functional stakeholders to validate business cases and collaboratively agree on and develop program charters.

• Develop and maintain program documentation including program management plans, program schedules, program risk registers, and lessons learned registers. 

• Manage entire program scope, including validating requirements, creating comprehensive Work Breakdown Structures, and effectively mitigating or eliminating scope creep.

• Strategically allocate, and coordinate the sharing of, resources across constituent projects, optimizing the collective output and success of the program

• Facilitate regular meeting cadences and provides timely updates to project stakeholders through established channels (email, messenger, web conference, etc.)

• Provide effective leadership to project managers by holding them accountable to meeting project milestones and timelines

• Monitor, track and control outcomes to resolve conflicts, dependencies and other project risks to ensure critical path deliverables are met

• Provide periodic reports, metrics and project summaries to executive-level representatives of internal business units.

• Utilizes PMBOK best practices, established project methodologies and tools to mature PM capabilities for the organization, including internal processes and documentation

BASIC QUALIFICATIONS

• Bachelor’s degree in business, computer science, engineering or a related field, or equivalent professional experience

• Ten or more years or more of progressive project and program management experience in an IT infrastructure environment or related field

• Proven experience managing technical programs utilizing industry best practices.

• Extensive experience with Waterfall, Agile and/or Scrum methodologies

• PMP (Project Management Professional) or related certification(s)

• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

• Extensive experience with Microsoft Office Suite, including Excel, PowerPoint and Visio

• Experience with project management applications like Smartsheet and Jira.

• Experience working in data center, critical facility, or other IT-related environment(s)

• MBA or related Master's degree

• PgMP (Program Management Professional) and ITIL certifications

KNOWLEDGE, SKILLS AND ABILITIES

• Superior verbal and written communication and analytical problem-solving skills

• Strong leadership, diplomacy, and motivational skills, including the ability to manage up, down and across multiple business units and organizations

• Self-motivated, goal-oriented individual with extensive experience multi-tasking across multiple concurrent and complex projects

• Ability to prioritize in a fast-paced environment

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is bonus eligible.

• This job may be eligible for equity.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.