Homeoffice Director, Customer Excellence (Remote - US) presso Nextech

We are a leader in specialty healthcare technology solutions.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

The Director of Customer Excellence plays a pivotal role in driving seamless communication and transparency between customer-facing teams and Product Development. This leader will oversee multiple managers and team members, ensuring escalated customer issues are effectively addressed while continuously refining processes that enhance the customer experience.

As Nextech evolves, this role will shape the vision and strategy for Customer Excellence, identifying opportunities to optimize operations and improve cross-functional collaboration. The ideal candidate is a strategic thinker with strong leadership skills, a customer-first mindset, and a passion for workforce development.