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Description

Mercier Consultancy MD is excited to offer a position for a Polish Customer Support Representative to join a leading travel company in Bulgaria, with a fully paid relocation package. This role is ideal for candidates passionate about travel and customer service, eager to support Polish-speaking clients in their travel experiences while enjoying life in Bulgaria.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking clients via phone, email, and chat regarding travel services and inquiries.
• Assist customers with booking processes, travel information, and resolving any issues they might encounter.
• Resolve customer complaints and issues promptly to ensure customer satisfaction and loyalty.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to offer solutions and enhance customer experience.
• Stay updated on travel industry trends, travel products, and company policies to provide informed support.

Requirements

• Fluency in Polish (both spoken and written) is essential; knowledge of English is advantageous.
• Previous experience in customer service, preferably in the travel or hospitality sector.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Excellent problem-solving skills and the ability to work under pressure.
• Familiarity with customer service software and CRM systems is beneficial.
• Ability to work independently and as part of a team.
• Willingness to relocate to Bulgaria and adapt to a new cultural environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...