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Description

Title: Residential Coordinator
Level: Coordinator
Department: Kennedy Emergency Shelter
Reports To: Assistant Director of Shelter Operations
Pay Rate: $20 per hour
Location: Alexandria, Virginia
FLSA Status: Non Exempt

About Us

Shelter House was established in 1981 as a grassroots response to the homelessness crisis in Fairfax County. Since our inception, we have adapted and grown to meet community needs while working in partnership with government, private partners, and community members.

Today, Shelter House is a reputable organization of more than 100 employees committed to preventing and ending homelessness and domestic violence. In the last year alone, our compassionate team changed the lives of nearly 2,000 individuals, half of whom were children.

Our culture is built on our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment, known as iCARE.

About the Role

The Residential Coordinator provides essential 24 hour awake coverage and supervision of a 50 bed single adult shelter. This role serves as the first point of contact for client needs and support.

The Residential Coordinator is responsible for crisis intervention, facilities monitoring, front desk operations, and maintaining a safe and positive living environment. This position ensures the safety of shelter residents and Shelter House property.

How You Will Contribute

• Ensure the safe operation of the shelter and maintain a secure environment for clients
• Monitor visitor check in, front desk activity, and incoming calls
• Conduct routine rounds inside and outside the building
• Maintain the daily log by documenting client interactions and significant events
• Collaborate with case managers to support client service plans and communicate progress updates
• Complete thorough shift exchanges with incoming and outgoing staff
• Ensure documentation is completed accurately and in compliance with agency standards
• Assess and provide for clients’ basic needs during shift, including distribution of household and hygiene items
• Perform light residential cleaning and wash shelter linens
• Organize and restock supplies, toiletries, linens, towels, and donations
• Conduct unit inspections
• Maintain client dignity and confidentiality at all times
• Respond appropriately to emergencies including evacuations, health incidents, and safety concerns
• Accept donations and support volunteer activities within the shelter
• Participate in staff meetings and required trainings
• Comply with all agency policies and procedures
• Utilize Microsoft Office applications including email, calendar, and document management
• Report to work as scheduled, including during inclement weather or emergencies
• Demonstrate Shelter House core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment
• Perform other duties as needed to support program operations

About You

Required Qualifications

• High school diploma or GED
• Two or more years of experience in the human services field such as mental health, substance use, homelessness, or domestic violence
• Ability to build strong working relationships with clients and team members
• Strong verbal and written communication skills
• Willingness to work evenings and weekends as needed

Preferred Qualifications

• Bachelor’s degree in human services or related field
• One year of customer service experience
• Experience working in programs serving individuals experiencing homelessness
• Experience working in a residential environment
• Current CPR and First Aid certification

Physical Requirements

• Annual TB test required
• Ability to sit or stand for extended periods
• Ability to lift items weighing 10 to 20 pounds

Benefits

Equal Employment Opportunity

Shelter House is committed to providing equal employment opportunity to all employees and applicants. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship, age over 40, sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the ability to perform essential job functions, or any other legally protected status.

Shelter House provides reasonable accommodations to pregnant employees and qualified individuals with disabilities, as well as accommodations for religious observance, in accordance with applicable law. Applicants or employees seeking accommodation may contact the Human Resources department.

Drug Free Workplace

Shelter House maintains a drug free workplace. Employment is contingent upon compliance with our Drug Free Workplace Policy, which prohibits the unlawful manufacture, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace.

All subcontracts and purchase orders over 10,000 dollars must include provisions supporting compliance with this policy.