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Description

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Agent and enjoy the flexibility of working remotely from Greece! We are looking for enthusiastic individuals who are dedicated to providing outstanding service to our Dutch-speaking customers. This role offers you the opportunity to engage with clients, assist with their inquiries, and contribute to their overall satisfaction.

Key Responsibilities

• Provide excellent customer support in Dutch through various platforms, including phone, email, and chat.
• Handle inquiries effectively, ensuring customer concerns are resolved in a timely manner.
• Maintain accurate records of customer interactions in our CRM system.
• Identify opportunities to enhance the customer experience and recommend solutions to improve service delivery.
• Collaborate with the team to share insights and feedback regarding customer trends and needs.
• Keep up to date with product knowledge, trends, and best practices in customer service.

Requirements

• Fluency in Dutch is required; proficiency in English is a plus.
• Previous experience in a customer service or support role is desirable.
• Strong communication skills and a passion for helping customers.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment.
• Familiarity with CRM software and online communication tools.
• Proactive approach to problem-solving and customer engagement.
• Ability to work independently while being part of a remote team.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...