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Description

Mercier Consultancy is seeking a talented German Speaking Customer Service Representative to join our Data team, working in beautiful Greece. In this exciting role, you will provide essential support to our German-speaking clients, assisting them with data-related inquiries and ensuring a smooth experience.

Your fluency in German will be pivotal as you help customers navigate data services, resolve issues, and provide relevant information regarding our offerings. This position offers an opportunity to work in a supportive team environment while enjoying the vibrant culture and lifestyle in Greece.

Responsibilities

• Deliver high-quality customer service in German through phone, email, and chat for data-related inquiries
• Assist customers in understanding data services, resolving challenges, and addressing questions
• Document customer interactions and issues accurately in our CRM system
• Collaborate with the data team to ensure effective solutions and timely responses to client inquiries
• Provide feedback to improve service offerings and operational efficiency
• Stay updated on industry trends and developments in data services

Requirements

• Fluent in German and English, with excellent verbal and written communication skills
• Strong customer service orientation with the ability to solve problems effectively
• Previous experience in customer service, particularly in data or technology sectors, is preferred
• Ability to manage multiple inquiries and maintain a calm demeanor in high-pressure situations
• Detail-oriented with strong organizational skills
• Interest in data services and technology solutions, with a desire to assist customers
• Familiarity with customer support software and CRM systems is advantageous

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...