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Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for German-speaking professionals eager to work in Sofia, Bulgaria, with fully paid relocation! Join our dedicated team and immerse yourself in Bulgaria’s vibrant culture while utilizing your language skills in a rewarding work environment.

Key Responsibilities

• Provide exceptional customer service in German to clients via phone, email, and chat, addressing their inquiries and concerns.
• Assist clients with a variety of tasks including account management, product information, and troubleshooting issues.
• Collaborate with team members to ensure consistent customer experience across all platforms.
• Maintain accurate records of customer interactions in our CRM system to facilitate seamless communication and follow-ups.
• Conduct market research to stay updated on industry trends and enhance service offerings based on customer feedback.
• Participate in training sessions to enhance skills and knowledge related to products and services.

Requirements

• Fluency in German (both written and spoken) is a must; knowledge of English is highly beneficial.
• Previous experience in customer support, sales, or similar roles is preferred.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively.
• Proficiency in CRM software and basic office applications is desirable.
• A positive attitude and a willingness to embrace new challenges.
• Motivated individual ready to relocate to Sofia, Bulgaria, with relocation costs fully covered by the company.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...