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Description

Mercier Consultancy MD is seeking a dedicated German Speaking Customer Service Agent to join a reputable airline company based in Amsterdam, Holland. This role offers the opportunity to work in a vibrant international setting, providing exceptional support to German-speaking passengers and ensuring a seamless travel experience.

Responsibilities

• Assist German-speaking customers through phone, email, and in-person inquiries regarding flight bookings, schedules, and services.
• Provide timely and accurate information on airline policies, ticketing, baggage, and travel regulations.
• Handle customer complaints and resolve travel-related issues professionally and efficiently.
• Maintain detailed records of customer interactions in the CRM system to ensure quality service delivery.
• Collaborate with internal teams to enhance customer satisfaction and streamline service processes.
• Stay updated with airline promotions, procedures, and industry trends impacting customer service.

Requirements

• Fluency in German (both written and spoken); proficiency in English is required.
• Previous customer service experience, preferably in the airline or travel industry.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to handle challenging situations calmly and deliver effective solutions.
• Proficiency in CRM platforms and general computer literacy.
• Willingness to work onsite in Amsterdam, Holland.
• Positive attitude and a team-oriented approach to work.

Benefits

Salary & Benefits

• €2,646 gross/month
• 7-month contract (with possibility to extend)
• 25 vacation days
• Hybrid work (min. 2 days from home)
• Travel covered (public transport or €0.19/km)
• Work-from-home allowance (€2.40/day)
• Extra pay for evenings/weekends & languages
• Bonuses + pension plan