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Description

Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Service Representative for our Client, a leading Cybersecurity Company, based in Greece. In this exciting role, you will provide exceptional support to German-speaking customers, guiding them through cybersecurity solutions and addressing their inquiries promptly and professionally.

Your fluency in German will be essential in ensuring that clients receive high-quality assistance related to their cybersecurity needs. You will help customers understand products, resolve technical issues, and ensure their peace of mind in an increasingly digital world.

Responsibilities

• Deliver outstanding customer service in German via phone, email, and chat regarding cybersecurity products and services
• Assist customers with product inquiries, account management, and technical support requests
• Resolve customer issues efficiently and advocate for customer needs within the company
• Document all customer interactions accurately in our CRM system
• Collaborate with technical teams to provide solutions for complex issues
• Gather feedback from clients to enhance our services and cybersecurity offerings
• Stay informed about the latest trends and developments in cybersecurity

Requirements

• Fluency in German and English, with excellent communication skills
• Strong customer service orientation with a proactive approach to problem-solving
• Experience in customer service, particularly in technology or cybersecurity, is preferred
• Able to manage multiple inquiries while delivering high-quality service
• Detail-oriented with excellent organizational skills
• A genuine interest in cybersecurity and helping customers protect their digital assets
• Familiarity with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...