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Job Summary: Responsible for front office operations including answering the telephone, greeting, and directing patients and caregivers, completing registration requirement for outpatient therapy patients, obtaining insurance verification, and authorization for outpatient therapy services. All duties and responsibilities are to be carried out with empathy and compassion toward patients, visitors, and co-workers.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

CarolinaEast Physicians is made up of over 150 physicians, and mid-level providers who provide care to patients spanning four eastern North Carolina Counties. We have specialties including Primary Care, Pediatrics, Rheumatology, Cardiology, Pulmonology, Neurology, Podiatry, Endocrinology, Cardiovascular Surgery, Otolaryngology, General Surgery, Oncology, Urology, Physical Medicine and Rehab, Orthopedics, Psychiatry, and Gastroenterology.

Minimum Requirements: 

• High school diploma with additional courses in or knowledge of medical terminology, bookkeeping, computer use. 
• One year in a clerical health care setting preferred. 
• Complete the 9 courses assigned within the registration education module. These courses include HIPAA Overview, 
• Registration and Insurance Basics, and Service Excellence. These courses are designed to improve employee performance and gain competence in the role as well as enhance the patient experience. 
• A passing grade of 80 is required for all courses and courses must be completed within 6 months of date of hire. 
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.