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Description

Next Job Abroad is thrilled to offer a wonderful opportunity for a German Speaking Customer Service Representative in the picturesque island of Malta. If you have a passion for helping others and enjoy working in a dynamic environment, this role is perfect for you! In this position, you will assist our German-speaking customers with their inquiries, ensuring they receive top-notch support and a memorable gaming experience.

With our fully paid relocation package, you can kickstart your new adventure in Malta while advancing your career in the fast-growing iGaming industry.

Responsibilities

• Provide excellent customer service to German-speaking clients via live chat, email, and phone support.
• Assist customers with questions about their gaming accounts, promotions, and any technical issues.
• Efficiently resolve customer inquiries to ensure satisfaction.
• Document customer interactions accurately in our systems.
• Work closely with other teams to enhance the customer experience.
• Stay updated on product knowledge and industry trends to provide informed support.

Requirements

• Fluency in German and proficiency in English; additional language skills are an asset.
• Prior experience in customer service, preferably within the iGaming sector.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure in a busy environment.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Familiarity with customer support software and CRM systems is beneficial.
• Willingness to relocate to Malta and embrace a new lifestyle.

Benefits

• Career growth opportunities in a renowned company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €24.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (Flight & all inclusive Hotel stay)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!