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ABOUT OUR OFFER 

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

Working within our Network Operations division, you'll be a key member of the Operational Planning department, monitoring Safety and Compliance standards across the TUI Operations Control Centre (TOCC). You'll investigate safety issues, share regulatory expertise, and drive continuous improvement processes across our five AOCs. This pivotal role ensures we maintain the highest safety standards while supporting operational excellence.

We offer this role on a Hybrid working model initially with a minimum of 2 days per week in our Luton office. As this role supports a highly operational area of the business, onsite requirement may be increased. Therefore flexibility and agreement around this will be expected.

Applications close 28 September 2025

ABOUT THE JOB

• Manage and support the self-auditing process of the Department Quality System across the TOCC, continuously improving procedures through thorough review and feedback mechanisms
• Provide comprehensive subject matter expertise to Quality Representatives across our airlines, delivering training and fostering alignment between departments
• Maintain and update all procedural documentation, ensuring the TOCC Procedures Manual accurately reflects current operations through regular assessment and review
• Ensure full regulatory compliance by managing departmental audits, meeting required timelines, and adapting to changing priorities along with participation in projects and initiatives to continuously improve standards and performance across TOCC
• Monitor and assess IOSA, EASA and national authority regulatory requirements, preparing recommendations for process improvements to maintain compliance, managing implementation and follow up
• Collation and further Investigation of internal Safety Reports or flight crew feedback mechanisms, monitoring trends highlighting key focus areas ensuring the root cause is identified and understood. Present outcomes ensuring understanding and allocate and monitor required actions resulting in the growth of the Safety culture across the TOCC
• Chair operational meetings in the manager's absence, ensuring appropriate follow-up and timeline adherence with stakeholders ensuring regulatory training is delivered by expiration dates
• Represent the TOCC at Safety Action Groups, providing updates on investigations and contributing data-driven insights
• Collaborate closely with the TOCC Training Manager to implement regulatory changes and safety mitigation actions
  

ABOUT YOU 

• Proven experience in airline Safety & Compliance within an operational Airline environment
• Exceptional attention to detail with a focus on accuracy and quality
• Strong IT competency with the ability to adapt to new systems and technologies
• Commercial awareness combined with solid understanding of aviation operations and regulatory frameworks
• Ability to collate, analyse and present data clearly
• Understanding of Safety Management systems and root cause analysis techniques would be highly beneficial
• Able to prioritise workload effectively and manage your time to deliver to deadlines
• Excellent communication, influencing and interpersonal skills, comfortable interacting at all levels of the company and the external parties, with the ability to build trust and productive relationships
• Understands cultural and contextual differences and take account of such differences whilst ensuring goals are achieved
• Flexible, responsive, able to respond to fast changing commercial or operational situations
• Role requires strong business English, both spoken and written
  
  

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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT  

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.  

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).