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Description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Education and E-Learning industry. This role offers the chance to engage with clients seeking educational resources and support, while making a significant impact in their learning journeys.

Responsibilities

• Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding educational products and e-learning solutions.
• Assist customers with inquiries about courses, enrollment processes, and online learning platforms.
• Guide clients through troubleshooting issues and provide effective solutions to enhance their learning experience.
• Handle customer feedback and complaints with professionalism, striving for resolution and satisfaction.
• Maintain in-depth knowledge of the company's educational offerings and promote suitable solutions to clients.
• Document all customer interactions accurately to inform ongoing improvements in service quality.
• Collaborate with internal teams to address complex issues and ensure client success.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, particularly in the education or e-learning sector, is preferred.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to troubleshoot technical issues and provide assistance effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
• A passion for education and a commitment to helping others succeed in their learning endeavors.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks