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Description

Why AssistRx

At AssistRx, we are committed to creating a safe, inclusive, and high-performing workplace. This role offers the opportunity to contribute directly to the security, safety, and daily operations of a growing healthcare technology organization.

Position Summary

The Security & Facilities Operations Associate plays a key role in maintaining a safe, secure, and well-functioning workplace at AssistRx. Reporting to the Manager of Security, this role supports daily security operations, access control, emergency preparedness, and general facility needs to protect employees, visitors, company assets, and sensitive information.

This position requires strong attention to detail, sound judgment, and a service-oriented mindset. The ideal candidate is comfortable balancing security responsibilities with hands-on facility support in a professional, fast-paced corporate environment.

Key Responsibilities

Security & Access Control

• Enforce and support established security and facility policies for employees, visitors, and vendors
• Issue, manage, and deactivate access badges and credentials
• Monitor facility access points, interior spaces, and perimeter parking areas
• Conduct routine interior and exterior patrols (3–4 per shift), including secured areas such as data rooms and electrical closets
• Maintain and operate CCTV systems, including daily system checks and video retrieval for Security Management
• Create, document, and submit security incident reports in a timely and professional manner

Security Systems & Technology

• Administer access control systems (e.g., Brivo or similar), including user access changes and reporting
• Maintain accurate access group assignments and audit trails
• Assist Security Management with system reporting and data requests

Emergency Response & Preparedness

• Serve as a first responder and point of contact during emergencies (fire alarms, medical events, severe weather, etc.)
• Act as Chief Warden during drills and live events when required
• Maintain familiarity with evacuation routes and assembly areas
• Assist in planning, coordinating, and executing annual emergency drills

HR & Employee Support

• Support HR and Security Management during employee terminations, including on-site standby and escorting individuals from the premises as required
• Maintain discretion and confidentiality during sensitive situations

Facilities & Operations Support

• Submit and track facility work orders through completion
• Assist with light maintenance tasks, conference room setup, and office equipment or furniture moves
• Support shipping, receiving, and inventory tasks as needed
• Process and distribute incoming and outgoing deliveries (UPS, FedEx, courier services)
• Capture employee photographs and process new-hire ID badges

Customer Service & General Duties

• Provide professional front-line customer service to employees, visitors, and vendors
• Perform follow-up checks to ensure facility security and operational readiness
• Complete additional duties as assigned to support overall facility operations

Requirements

Required

• High School Diploma or GED
• Minimum 2 years of security experience preferred
• Experience with access control, CCTV, alarm, and fire monitoring systems
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills in English
• Ability to follow written and verbal instructions with accuracy
• Valid driver’s license
• Ability to pass a background check
• CPR/AED certification within 90 days of hire
• Ability to stand for extended periods and work overtime as needed

Preferred

• Experience in corporate security or facility operations
• Experience managing inventory and supplies
• Familiarity with security management software (e.g., Brivo or similar platforms)

Core Competencies & Attributes

• Safety & Security Focus: Demonstrates vigilance, sound judgment, and proactive risk awareness
• Customer Service Orientation: Maintains a professional, respectful, and helpful demeanor
• Dependability & Integrity: Follows policies, maintains confidentiality, and meets commitments
• Adaptability: Responds effectively to changing priorities and unexpected situations
• Team Collaboration: Works effectively with Security, HR, Facilities, and leadership teams
• Attention to Detail: Accurately documents incidents, maintains systems, and follows procedures
• Professionalism: Handles sensitive situations calmly and respectfully

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• Opportunity to impact patient outcomes through data-driven healthcare technology.
• Collaborative and mission-driven culture that values innovation and continuous learning.
• Access to cutting-edge cloud technologies and modern data engineering tools.
• Competitive compensation, comprehensive benefits, and career growth opportunities
  

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire