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Description

Mercier Consultancy MD is excited to announce an opportunity for a German Customer Support Representative specializing in AI technology. This position is based in Greece, and we offer a fully paid relocation package, making it an excellent opportunity for those looking to advance their careers in a dynamic and rapidly-evolving field.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients in the AI technology sector via phone, email, and chat.
• Address inquiries regarding product features, functionalities, and usage to enhance customer understanding and satisfaction.
• Resolve technical issues and customer complaints efficiently, ensuring a high level of client satisfaction.
• Document all customer interactions and technical issues accurately in our CRM system for continuous improvement.
• Collaborate with product and engineering teams to relay customer feedback and contribute to product improvements.
• Stay informed about the latest developments in AI technology and company offerings to provide knowledgeable assistance.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in customer service, preferably in tech or AI-related roles, is preferred.
• Strong communication skills with a customer-oriented approach.
• Excellent problem-solving abilities and a proactive mindset when addressing customer inquiries.
• Familiarity with customer service software and CRM systems is a plus.
• Able to work independently while effectively collaborating with remote teams.
• A willingness to relocate to Greece and embrace its culture and lifestyle.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...