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AAA Club Alliance (ACA) is hiring for a Lead Maintenance Technician to join our Facilities team! This is a full-time position reporting into our Wilmington office 5 days a week (Monday-Friday) with travel to other ACA locations as assigned.

What We Offer:

• Competitive hourly rate
• Eligibility for Annual Merit Increase
• Health & Life Insurance
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Tuition Reimbursement and Professional Certification Opportunities
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a complimentary AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

Primary Responsibilities:

• Act as main point of contact for external vendors for scheduling and more complex repair work in assigned market.
• Manage all renovation, reconfiguration, and/or move projects within approved timelines in assigned market. 
• Maintain primary site according to standards including mechanical systems (if applicable).
• In the absence of Supervisor, oversee any outside contractors/vendors in order to provide cost effective service to internal customers, including assignment of work from planned projects, service requests, and other sources.
• Perform or assign in-house repairs to the greatest extent possible before engaging contractor services.
• Research new equipment maintenance procedures and distribute information among all members of Facilities.
• Monitor work order system and respond to assignments in a timely, efficient and courteous manner.
• Assign and prioritize daily service tickets as required.
• Works with maintenance supervisor to plan work priorities, obtain necessary supplies, and assess skills needed to complete tasks.
• Collaborate with team members to discuss upcoming work assignments and delegate assignments based on team members’ skills and experience.
• Ensure maintenance and repair work is completely safely, effectively, and in a timely manner.
• Assist team members with technical issues or advanced problems with given assignments.
• Inspect work performed by team members.
• Inspect ongoing projects by visiting construction sites for update meetings and/or progress reports as required.
• Provide support and consulting services to Facilities technicians and mechanics to resolve issues or concerns. 
• Work with architects, designers and other consultants in order to achieve project parameters as assigned.
• Act as essential personnel for assigned AAA locations on a 7 x 24 basis. Work weekend on-call rotation to provide after-hours emergency coverage.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Minimum 5 years of experience in a facilities role, with emphasis in plumbing, electrical, HVAC, and general building maintenance solutions required.
• Three years of progressive experience in building operation and maintenance preferred.
• Valid driver’s license with clean driving record required.

Knowledge Skills and Abilities:

• Demonstrated ability to lead facilities related projects; Site closures/ opening, relocations, store refreshes.
• Effective written and oral communications skills to enable accurate completion of assignments and projects and effective interaction with others.
• Ability to handle materials, tools or equipment.
• Extensive knowledge of building systems such as plumbing, electrical, and HVAC.
• Ability to prioritize tasks and to delegate them when appropriate.
• Exceptional attention to detail and time management skills.
• Ability to maintain a consistent teamwork mentality.
• Proficient with Microsoft Office Suite or related software as needed to complete reports, logs, and inventory.
• Ability to interact with all levels of the organization.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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