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Description

JOB CULTURE

The Acacia Creek Senior Living Community (AC) is committed to a culture of Leadership.   We provide superior service to members, residents, and staff through a sound and progressive model of service and care which aligns our mission, vision, and operations.  We demonstrate excellence in core services and place value on high quality job performance, integrity, professional development, effective time management, budget management, workplace safety and resident/employee satisfaction.  We are dedicated to disciplined innovation and continuous quality improvement – we are a learning company.  We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent.  We lead by example, in attitude, fairness, adaptability, cooperation, ingenuity and dependability. 

JOB SUMMARY

 The Executive Director (ED) provides senior leadership and operational oversight for Acacia Creek Retirement Community and The Pavilion, two integrated communities located on the Union City campus of the Masonic Homes of California.

Acacia Creek Retirement Community is a Certified Center for Successful Aging offering upscale independent living with aging-in-place services. The Pavilion, home to the organization’s higher level assisted living center, offers 24/7, higher-intensity support services for those with mobility challenges or cognitive decline.

Together, the Masonic Homes of California, Acacia Creek, and The Pavilion form a coordinated continuum of care supporting residents as their needs evolve.

The Acacia Creek and Pavilion Executive Director is accountable for leading day-to-day operations and overall performance across both communities, including resident experience, culture, financial stewardship, regulatory compliance, and team member engagement, to deliver a seamless, high-quality campus experience. This position is based in Union City and reports to the President and CEO.

ESSENTIAL FUNCTIONS

Management

The Executive Director (ED) provides senior leadership and operational oversight for Acacia Creek Retirement Community and The Pavilion, two integrated communities located on the Union City campus of the Masonic Homes of California.

Acacia Creek Retirement Community is a Certified Center for Successful Aging offering upscale independent living with aging-in-place services. The Pavilion, home to the organization’s higher level assisted living center, offers 24/7, higher-intensity support services for those with mobility challenges or cognitive decline.

Together, the Masonic Homes of California, Acacia Creek, and The Pavilion form a coordinated continuum of care supporting residents as their needs evolve.

The Acacia Creek and Pavilion Executive Director is accountable for leading day-to-day operations and overall performance across both communities, including resident experience, culture, financial stewardship, regulatory compliance, and team member engagement, to deliver a seamless, high-quality campus experience. This position is based in Union City and reports to the President and CEO.

Management & Campus Leadership

• Provides executive leadership and operational oversight for Acacia Creek and The Pavilion, ensuring excellence in independent living, higher-level assisted living, dining, environmental services, programs, and campus operations.
• Directly leads and manages department leaders across Acacia Creek and The Pavilion, ensuring clarity of roles, accountability, and performance expectations.
• Ensures strong coordination across Acacia Creek, The Pavilion, and the Masonic Homes of California to enable smooth resident transitions and deliver a unified, one-campus continuum-of-care experience.
• Recruits, develops, and retains high-performing department leaders; ensures appropriate delegation of authority, accountability, and coverage during absences.
• Builds and sustains strong working relationships across the Union City campus and shared services teams, fostering collaboration, trust, and effective communication.
  Maintains productive relationships with external partners supporting resident services and care.
• Ensures buildings and grounds across the campus are well maintained, safe, and welcoming
• Remains current on best practices in senior living, higher-level assisted living, and continuing care operations through ongoing professional development.

 Sales & Marketing

• Maintains occupancy targets for Acacia Creek and census targets for The Pavilion in alignment with approved budgets.
• Partners with the President, Chief Communications Officer, and Sales & Marketing teams to strengthen brand reputation, referral relationships, and community visibility.
• Ensures both communities consistently reflect a high-quality, welcoming, and “tour-ready” environment.

 Programs & Culture

• Provides oversight of resident programs, services, and amenities that promote engagement, independence, dignity, and well-being across both communities.
• Creates and sustains a culture of warmth, respect, accountability, and collaboration for residents, families, and team members.
• Builds effective, motivated teams grounded in trust, shared purpose, and continuous improvement.
• Supports and participates in Acacia Creek’s Certified Center for Successful Aging framework and related education and certification requirements.
• Maintains open communication with resident councils, committees, family members, and representatives to address concerns and continuously improve services.
• Leads and participates in campus-wide quality improvement, safety, and risk management initiatives.

 Compliance

• Ensures compliance with all applicable federal, state, and local regulations governing independent living communities with aging-in-place services and higher-level assisted living operations.
• Leads campus preparedness for surveys, inspections, audits, and reviews across both Acacia Creek and The Pavilion.
• Oversees the development and implementation of plans of correction and communicates outcomes to the President, governing boards, and ombudsman representatives as required.
• Ensures policies, procedures, job descriptions, and performance evaluations are current, accurate, and consistently applied.
• Collaborates with Human Resources to ensure compliance with labor laws, training requirements, and employment regulations.

 Financial Management

• Operates both communities in accordance with approved budgets and financial plans.
• Reviews and interprets monthly financial statements and communicates results to the President, governing boards, and Resident Council as appropriate.
• Works closely with Finance on budget development, audits, purchasing controls, and cost-management strategies.
• Authorizes major purchases in accordance with established policies and procedures.
• Assists the CFO and President in evaluating insurance coverage and financial risk.
• Leads the annual operating budget development process in collaboration with Finance and department leaders.

Governance

• With the President, serves as senior staff leadership to the Acacia Creek Board and supports governance responsibilities related to The Pavilion as applicable.
• Prepares written and oral reports and recommendations on community performance, risks, and strategic opportunities.
• Represents the communities with governmental agencies, third-party payers, and external partners, or designates appropriate representatives as needed.
• Participates in relevant civic, professional, and community organizations that support the mission and visibility of the campus.

Resident Care

• Ensures adequate security, staffing, and access to services to meet resident needs across independent living with aging-in-place services and higher-level assisted living.
• Promotes resident-centered care that respects individual rights, dignity, and quality of life while maintaining safety and compliance.
• Serves as a visible and accessible leader for residents and families; reviews and responds to complaints and grievances in a timely and respectful manner.
• Ensures residents experience coordinated, compassionate transitions between Acacia Creek and The Pavilion as needs change.

SKILLS, ABILITIES AND EXPERIENCE

• Minimum of five (5) years experience in a supervisory capacity in a CCRC Community, or a long-term care community is required.  Working knowledge of the senior living industry.
• Effective verbal and written communication skills to interact with all levels of management, other employees, residents, families and outside contacts; effective managerial and interpersonal skills; demonstrated fiscal and budgetary skills; ability to plan, organize, and implement work and be flexible enough to shift priorities quickly.

Pay

• The pay range is $210,000 to $250,000 with a bonus opportunity and higher compensation available based on experience and licenses.

Requirements

EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES

• Bachelor's Degree is necessary.
• An advanced degree in Public Health Administration or Business Administration, or a health-related degree is preferred but not required.
• Must possess a California RCFE license and meet the licensure requirements of the State of CA.

Benefits

• A work environment focused on teamwork and support.
• Excellent health, dental and vision, wage replacement and other benefits for you and your family’s well-being.
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan.
• Paid Time Off (PTO), Holiday Pay offered.
• Investment in your growth through Tuition Reimbursement.