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Lender Panel Administrator

Pexa · Thame, Reino Unido · Hybrid

£26,000.00  -  £28,000.00

  • Escritório em Thame
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Description

Hi, we’re Smoove, part of the PEXA Group.
Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the pain, frustration, uncertainty, friction and stress that the current process creates. 
 
We are a leading provider of tech in the property sector - founded in 2003, our product focus has been our conveyancer two-sided marketplace, connecting consumers with a range of quality conveyancers to choose from at competitive prices via our easy-to-use tech platform. We are now building out our ecosystem so consumers can benefit from our services either via their Estate Agent or their Mortgage Broker, through smarter conveyancing platforms, making the home buying or selling process easier, quicker, safer and more transparent.

About the Role

We’re looking for a Lender Panel Administrator to support the smooth running of lender panel operations. This is a great opportunity for someone with strong administrative skills who enjoys working in a fast-paced, detail-oriented environment. This is a hybrid role with travel to our Thame office a few times a month. 

You’ll play a key role in maintaining accurate law firm records, supporting compliance processes, and acting as a point of contact for both lenders and law firms. Working closely with the Lender Services Manager and wider team, you’ll help ensure high standards are met while delivering excellent service to our partners.

This role is ideal for someone looking to build a career in financial services, conveyancing, or compliance.

What You'll Be Doing

Panel Administration & Compliance

  • Maintain and update law firm records across lender panels, ensuring compliance with lender requirements
  • Process and approve applications from law firms wishing to join lender panels
  • Support ongoing compliance checks and ensure data accuracy across systems

    • Stakeholder Support & Communication

    • Handle incoming queries from law firms and lenders via phone and email
    • Build and maintain strong relationships with external partners
    • Provide timely and professional responses to internal and external enquiries

      • Data Management & Reporting

      • Maintain accurate records using Microsoft Office and internal systems
      • Ensure high levels of data integrity and attention to detail in all tasks

        • Team Support

        • Provide administrative support to the Lender Services Manager
        • Assist with ad hoc tasks and projects as required

What We’re Looking For

Experience

  • Previous experience in an administrative or support role
  • Experience working in a fast-paced environment with competing priorities
  • No prior industry experience required, though an interest in conveyancing or compliance is beneficial

    • Skills

    • Strong organisational and time management skills
    • Excellent attention to detail and accuracy
    • Confident communication skills (written and verbal)
    • Proficiency in Microsoft Office (Word, Excel)
    • Ability to work independently and manage workload effectively

Core Competencies

  • Customer Focus: Committed to delivering excellent service and meeting stakeholder needs
  • Communication: Clear, professional, and confident in engaging with a range of stakeholders
  • Organisation: Able to prioritise tasks and manage multiple demands effectively
  • Relationship Building: Builds trust and maintains strong working relationships
  • Results-Driven: Focused on delivering high-quality outcomes efficiently
  • Resilience: Comfortable working in a dynamic environment and adapting to change
  • Growth Mindset: Eager to learn, develop, and continuously improve

    • Additional Information

    Why join Smoove?
    Great question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms – who together achieve outstanding results. Our transparent approach and open-door policy make Smoove a great place to work and as our business expands, we are looking for ambitious, talented people to join us.
     
    Benefits for PEXA employees include:
    • Annual Leave: 25 days per year (Jan-Dec), increasing to 27 days after 5 years, plus Bank Holidays (pro-rata for part-time). 
    • Annual Leave Purchase: Option to purchase up to 1 working week of additional leave. 
    • Wellness Days: 4 paid days per year to rest and recharge (pro-rata for part-time). We kindly ask you take 1 per quarter. 
    • Paid Volunteer Day: 1 paid day per year to volunteer at a charity of your choice. 
    • Pension scheme (Aviva): 6% employer contribution, 4% employee contribution. 
    • Life Assurance: 4x basic salary.
    • Health Flex Pot via Benifex: – £800 flexible benefit to spend on health options of your choice, including: Private Health Insurance / Health Cash Plan / Dental Plan / Health Assessments.
    • Additional Benifex perks: Voluntary opt-in for additional benefits including Activity Pass, discounts via Perkbox, Beauty and Fitness Discount Card, Cycle to Work, Motor Breakdown, Will Writing, or enhance your cover of benefits provided by company. 
    • Critical Illness Cover: 1x basic salary.
    • Group-wide Equity Plan: Eligibility for participation in our Group-wide employee share plan, subject to annual invitation. 
    • Enhanced Maternity/Adoption Pay: Up to 20 weeks full pay.  Enhanced Paternity Pay: Up to 4 weeks full pay. 
    • Performance-based Incentive Scheme: Eligibility for a discretionary Short Term Incentive plan, based on job role and level. 
    • Learning & Development: Access to LinkedIn Learning, reimbursement of your professional membership costs. 
    • Additional: Access to our Employee Assistance Programme and wellbeing resources, eye test vouchers and VDU glasses contribution. 
    • Office Space: Use of our PEXA office workspaces in Leeds and Thame. Our new Leeds office is in West Village, managed by Bruntwood SciTech and allows you access to Bruntwood hosted local events. 
     
    To be conducted as part of post offer employment checks:
    The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [Cifas].
     
    GDPR Compliance 
    Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”).
     
    When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy noticehttps://pexa.co.uk/applicant-policy/.