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Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0289

Role Background

NATO Communication and Information Agency (NCIA) provides end-user services to customers throughout NATO. These end-users services are supported by Innovation, Deployable & Engineering (ID&E) - Operations & Exercises (OPEX) provided by the NATO Infrastructure Services Centre (NISC) Business Area of NCIA. All services provided by NCIA, regardless of whether they are end-user services or supporting services, are under the responsibility of Service Delivery Managers (SDM).

The NATO Infrastructure Service Centre (NISC) Business Area Lead (BAL) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources.

NISC services (including: subject matter expertise; acquisition; project management, operation and maintenance; and, disposal) are provided in the following technical domains: Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.

Role Duties and Responsibilities

• Supporting the delivery of 3rd level technical support for IT and Data Management Services in DCIS and assuring availability of assigned services is in line with Target of table 3.2.
• Supporting the performs fault diagnosis using the IT and Data Management Services Management System
• Supporting to Supervise and carry out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment
• Supporting the completion of any changes to the system documentation
• Supporting the completion of backups and restores of IT and Data Management Services devices
• Supporting the performs remote fault diagnosis on IT and Data Management Services as required
• Supporting the collaboration with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
• Supporting the execution of the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures and execute incident intervention/resolution within expected KPI`s listed under

Essential Skills, Experience and Certifications

• Latest Virtualization Technologies and Operating Systems
• Operation and configuration experience of CISCO Routing and Switching Elements;
• Operation and configuration experience of and operation of Network Automation or equivalent network automation and orchestration systems;
• Experience with the configuration and operation of Network Monitoring Systems (Intermapper, CA Spectrum) and Event Management systems;
• Experience in Exercises and Operations support;
• Very good knowledge of Transmission and Telecommunication Systems Engineering and the associated aspects;
• Extensive knowledge of implementing and operating network authentication and authorization systems and technologies;
• A high level of knowledge of network, system and application level troubleshooting techniques;
• Sound knowledge of communications protocols and practical experience of using diagnostic test equipment;
• Working knowledge of TCP/IP protocols;
• Working knowledge of routing protocols (OSPF, EIGRP, BGP);
• Deep understanding of the concept of QoS in IP-Networks;
• Very good knowledge of Policy Based Routing;
• Shall have general understanding of transmission protocol MPLS-TE and collaboration services Voice/Video.
• Configuration management practices and tools
• Knowledge of ITIL IT service management model
• Experience and applied knowledge of Service Transition
• Proven ability to communicate effectively orally and in writing with good briefing skills
• Strong and open communication skills
• Autonomous, problem-solver and drives towards results
• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years)
• Excellent communication skills to effectively interact with users, team members and stakeholders
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team
• Must demonstrate an ability and keen sense for problem-solving
• Motivated, good communication skills, team player
• Able to work independently with minimal supervision
• Knowledge of NATO responsibilities and organization.

Working Location

• SHAPE, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Top Secret personal security clearance