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About the Role

Ophelia Health is seeking a full-time Partnerships Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with. Your mission is to ensure that Ophelia’s innovative telehealth solutions for OUD are well-integrated and accessible within local communities by building awareness and relationships. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• Execute Outreach Strategies: Develop and implement effective strategies to reach new markets, ensuring Ophelia’s services are widely recognized and utilized across communities. Drive measurable outcomes to support organizational KPIs.
• Build and Manage Referral Relationships: Engage with referral sources, including healthcare providers, community organizations, health systems, and other stakeholders to create strong, sustainable partnerships. Identify partners that are clinically and philosophically aligned with Ophelia.
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia’s presence.
• Educational Outreach and Networking: Lead and participate in educational meetings, presentations, and networking events to promote Ophelia’s services both in-person and virtually.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies. Understand and articulate patient referral barriers to the broader internal team to build solutions for existing pain points.
• Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

What we're looking for:

• Live in/near Scranton, Pennsylvania area
• Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
• 2-5 years of experience in a partnerships-oriented or business development-oriented role, focused on cultivating trust and mutually beneficial programs
• Goal oriented, perceives challenges and unchartered territory as an opportunity for growth and learning
• Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Excellent interpersonal and communication skills, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
• Preferred: 
  • Experience within the SUD treatment community, with existing relationships in this space
  • Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

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