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Receptionist - Queen of Heaven Mortaury

Archdiocese of Los Angeles · Rowland Heights, Estados Unidos Da América · Onsite

  • Junior
  • Escritório em Rowland Heights
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Location: Queen of Heaven Mortuary - Rowland Heights 
Status: Non - Exempt, Full Time
 
POSITION SUMMARY
 
To support the Mortuary location by receiving and directing callers and visitors of the mortuary, cemetery, crematory, or a combination of these facilities.
 
Under the general supervision of the Administration Supervisor, the Receptionist performs a variety of clerical and other tasks. Typical duties include answering phones and/or operating a switchboard, opening, and sorting mail, typing and/or word processing, scheduling appointments, gathering information, and maintaining files or records. Incumbents work under direct supervision, receive specific instructions on new or unfamiliar tasks, and have limited exposure to confidential information.
 
ESSENTIAL FUNCTIONS
 
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
 
  • Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.
  • Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
  • Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.
  • Provides information associated with Accounts Payable and Accounts Receivable.
  • Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.
  • Ensures the entrance area of the facility is clean by providing light housekeeping as necessary.
  • Maintains daily facility schedule.
  • Assists in Memo preparation, including scanning photos and proofreading.
  • Other duties may include:
  • Research records for genealogy requests.
  • Processes Petty cash and bank deposit.
  • Orders markers, granite, and final date scrolls.
  • Maintains deed and trust files.
  • Completes Installation Work Orders (IWO).
  • Performs other duties as assigned.
  • At all times comply with company policies, procedures and instructions.
  • Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested.