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Description

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Why This Role Exists

Training doesn’t fail because of content—it fails because it doesn’t stick.

This role exists to make sure learning shows up in the work.

You’ll work across teams to reinforce key behaviors, follow up after training, and help turn good ideas into consistent execution. You’ll stay close to the business, identify where people are getting stuck, and close the gap between learning and performance.

What You’ll Do

Drive Adoption & Follow-Through

• Follow up with teams after training to ensure key behaviors are being used
• Reinforce expectations through real conversations with managers and teams
• Identify where people are getting stuck and help remove barriers
• Support consistency across teams so learning doesn’t stop after the session
• Help turn one-time training into ongoing habits

Stay Close to the Business

• Partner with leaders to understand what’s working and what’s not
• Observe how work is happening—not just how it was trained
• Surface gaps between expectations and execution
• Provide simple, practical recommendations to improve adoption
• Help leaders reinforce learning in day-to-day work

Track What’s Being Used

• Monitor adoption trends (what’s sticking, what’s not)
• Use data and observation to identify patterns
• Share clear, simple insights with the team
• Help connect learning efforts to real outcomes
• Keep a pulse on where support is needed most

Facilitate & Support Learning

• Lead training sessions when needed (virtual or in-person)
• Support content creation alongside the design lead (Brianna)
• Reinforce key messages during onboarding and workshops
• Step in to support delivery during high-volume or priority initiatives
• Ensure consistency between what’s taught and what’s reinforced

Requirements

What You’ll Do

Drive Adoption & Follow-Through

• Follow up with teams after training to ensure key behaviors are being used
• Reinforce expectations through real conversations with managers and teams
• Identify where people are getting stuck and help remove barriers
• Support consistency across teams so learning doesn’t stop after the session
• Help turn one-time training into ongoing habits

Stay Close to the Business

• Partner with leaders to understand what’s working and what’s not
• Observe how work is happening—not just how it was trained
• Surface gaps between expectations and execution
• Provide simple, practical recommendations to improve adoption
• Help leaders reinforce learning in day-to-day work

Track What’s Being Used

• Monitor adoption trends (what’s sticking, what’s not)
• Use data and observation to identify patterns
• Share clear, simple insights with the team
• Help connect learning efforts to real outcomes
• Keep a pulse on where support is needed most

Facilitate & Support Learning

• Lead training sessions when needed (virtual or in-person)
• Support content creation alongside the design lead (Brianna)
• Reinforce key messages during onboarding and workshops
• Step in to support delivery during high-volume or priority initiatives
• Ensure consistency between what’s taught and what’s reinforced

What We’re Looking For

Core Skills & Experience

• Experience supporting training, enablement, or operational improvement efforts
• Comfortable working across teams and building relationships quickly
• Strong organizational skills with the ability to follow through consistently
• Able to identify gaps and translate them into simple, actionable next steps
• Experience with learning tools or systems is helpful, but not the focus

Facilitation & Communication

• Confident facilitator in both virtual and in-person settings
• Clear communicator who keeps things simple and practical
• Able to guide conversations with managers and teams
• Comfortable asking questions and challenging when needed

How You Show Up

• High emotional intelligence—you read the room and adapt
• Proactive—you don’t wait to be told where to help
• Consistent—you follow through and close loops
• Observant—you notice what others miss
• Easy to work with—people trust you and respond to you

Nice to Have

• Experience in corporate training, enablement, or operations
• Exposure to onboarding or performance improvement initiatives
• Experience supporting behavior change or adoption efforts
• Basic experience creating or supporting learning content

Work Samples (Optional but Helpful)

• Examples of training or facilitation
• Process improvements or adoption initiatives
• Any materials that show how you help people apply what they learn

What Success Looks Like

• Training is used—not just completed
• Managers reinforce expectations consistently
• Gaps between training and execution are quickly identified and addressed
• Teams adopt new behaviors faster and more consistently
• Learning feels connected to real work, not separate from it
• Look for ways to improve—both your work and your skills.

Benefits

·        Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period

·        401k Plan with employer matching

·        Paid vacation, personal/sick days, and bereavement time

·        Employee Profit Sharing Program

·        50% AT&T wireless discount

·        Paid training

Advancement opportunities, we prefer to promote from within!