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Implementation Specialist

Houzz · Remote - US, Estados Unidos Da América · Remote

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Description

About Role

To be eligible for this position, you must be a permanent resident in one of the following states: FL, TN, or TX.

Houzz is looking for an Implementation Specialist who will play a role in delivering a seamless onboarding experience for our Custom pros by managing the migration of data from their existing systems into our platform. You’ll work closely with customers post-sale and prior to the initial onboarding meeting  to understand their business needs, gather and assess their data, and ensure it is cleaned, formatted, and imported into Houzz Pro. Your day-to-day will involve collaborating across teams, facilitating consultations, and acting as a trusted partner to help our pros hit the ground running. You’ll be working to migrate various types of data, such as leads, clients, vendors, cost codes, and estimates, ensuring everything fits within the structure of our system.

You should have a base understanding with data in spreadsheets (Google, Excel, etc) while also being comfortable speaking directly with customers. The ideal candidate is detail-oriented, fast-moving, and self-sufficient. Able to juggle multiple migration projects simultaneously without sacrificing quality. If you’re a proactive problem-solver who enjoys working directly with customers and takes pride in setting them up for success, this role is for you!

What You’ll Do

  • Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations
  • Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro
  • Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements
  • Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience
  • Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support
  • Maintain detailed documentation of migration processes and progress for internal tracking and customer communication
  • Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness
  • Communicate effectively with accounts via phone and Salesforce 

    • At a Minimum, We’d Like You to Have

  • Base understanding in Excel/Google Sheets for importing and organizing project data
  • Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance
  • You have exceptional interpersonal skills
  • You have patience and enthusiasm for explaining complex concepts to a diverse audience
  • Goal-oriented self-starter with multiple examples of success
  • Exceptional written and oral communication skills

    • Ideally, You’ll Also Have

  • Experience with construction management software solutions
  • High achievement in previous role
  • Data Driven Certifications

    • Additional Information

    Compensation, Benefits and Perks

    This role has a base pay rate of $27.88 per hour. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz.

    Benefits and perks include:
    - Paid Time Off (PTO)
    - Home internet stipend
    - Medical, dental, and vision benefits
    - Maternity/paternity leave program
    - Employee Assistance Program (EAP)
    - Professional Development Reimbursement Program
    - 401(k) retirement savings plans (Pre-Tax and Roth)
    - Flexible Spending Accounts (FSA) - Medical & Dependent Care
    - Health Savings Account (HSA) with company contribution 
    - Healthy at Houzz program


    Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.
     
    We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.
     
    If you would like assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.
     
     
    Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans
    __________________
     
    Be Who You Are and Do What You Love at Houzz 
     
    About Houzz
    When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. 
     
    So they built Houzz. 
     
    Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. 
     
    Our Mission and Core Values
    We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. 
     
    Our Mission
    To create the best experience for home renovation and design.
     
    Our Core Values
    We’re a Community
    We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.
     
    We Build the Future
    We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. 
     
    We Make Things Happen
    We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.
     
     
    By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice.
     
    #LI-Remote