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Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success, Engagement Solutions Analyst I to join our team. This is a Remote opportunity reporting to the Hunt Valley, MD location.

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

SCOPE:

The Machinery Continuous Improvement Specialist (MCIS) will collaborate with Senior Leadership, managers, and machine champions to develop and execute processes aimed at enhancing machinery efficiency. This role involves training personnel on proper machine maintenance to ensure optimal performance in terms of speed and quality. Additionally, the MCIS will leverage technical expertise to analyze customer needs and create detailed Standard Operating Procedure (SOP) documentation for corrugated packaging equipment. This position provides operational support and training to internal teams and customers, contributing to the development initiatives of the Field Service team.

The ideal candidate will be a seasoned technical expert in corrugated machinery, capable of leading improvement initiatives, training teams, and delivering impactful solutions that enhance equipment performance and customer satisfaction.

JOB RESPONSIBILITIES

• Collaborate with sales and service teams to articulate the value proposition of our products in enhancing customer bottom lines
• Identify efficiencies and best practices to enhance customer production, maximizing equipment uptime and maintaining quality
• Coordinate regular progress reviews of Production Improvement Program (PIP) projects with project leaders and site leadership
• Oversee Preventive Maintenance (PM) or Production Improvement Programs (PIP), evaluating effectiveness based on machine care plans and timelines of best practices
• Create and maintain a shared wear Item Tracking Sheet with plant management and machine champion to be discussed on a bi-weekly basis
• Collaborate with customers to manage spare parts inventory, making recommendations aligned with best practices and customer needs
• Troubleshoot errors or malfunctions in the field or remotely, conduct root cause analysis, and recommend best practices for customers utilizing the Production Improvement Program.
• Conduct on-site training sessions for operators and maintenance personnel on the operation, maintenance, and troubleshooting of corrugating equipment, ensuring adherence to proper procedures. Observe operations to ensure that proper procedures are followed.
• Create and maintain all training documentation to facilitate the proper utilization of corrugating equipment and ensure knowledge transfer to each customer’s machine champion
• Document all work performed and training provided in accordance with customer contracts, ensuring accurate record-keeping
• Perform any other related duties assigned by management or the company, maintaining the highest standards of honey and integrity

QUALIFICATIONS & SKILLS

• Education Requirement: High School diploma/GED or equivalent required
  • Higher technical education or 4-year degree in a related field preferred
• Experience: At least five (5) years of experience in the Corrugated Industry in a technical capacity. Equivalent combination of education and experience accepted

Preferred Qualifications:

• • Demonstrated knowledge of corrugated machinery, preventive maintenance and production improvement programs
  • Ability to translate and explain complex technical concepts
  • Ability to work independently with minimal supervision
  • Excellent communication and interpersonal skills, with the ability to effectively train and collaborate with diverse teams
  • Ability to lead and drive positive results
  • Demonstrated ability to coach, teach, and mentor others
  • Proficiency in MS Office Tools

WORKING CONDITIONS:

• Ability to lift 25 pounds

• Working Hours: Work will be performed at the request of the customer, anytime including day or night hours during the week. Expected hours will be Monday - Thursday with travel or remote work on Friday). In the case of emergencies, weekend work is required

MHIA Comprehensive Total Rewards Program:

Compensation: 

As of the date of this posting, a good faith estimate of the current pay range for this position is $111,953.29 to $121,688.36. The actual compensation offered may vary based on factors such as the candidate’s experience, skills, qualifications, and internal equity. This range is subject to change over time.

Benefits available include:

• Excellent Wellness Benefits (Medical, Dental, Vision & 401K Matching)
• Company-provided STD and LTD
• Parental Leave
• Company-Provided Life Insurance and AD&D
• Paid time off: vacation, sick leave (granted at the beginning of the year).
• 15 holidays
• Tuition Reimbursement Program
• Behavioral health support 

Applications are being accepted on an ongoing basis. This position will remain posted until filled. Applicants should apply via our internal or external ( https://mhicareers.com/) career sites.

MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.

MHIA regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

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