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Description

Remote Chat Support Agent — ADF Medical Remote | Full-time or Part-time | Entry-Level Welcome | Immediate Hire

About the Role ADF Medical is hiring friendly, fast-typing, and patient Remote Chat Support Agents to assist our patients and clients through our online chat platform. This is a phone-free position — all communication is done through text-based chat. If you are a great communicator, enjoy helping people, and want to work entirely from home, this is the perfect opportunity for you.

Requirements

Responsibilities

• Respond to patient and client inquiries through live chat in a timely manner
• Provide accurate information about ADF Medical services and products
• Assist patients with appointment scheduling and general questions
• Troubleshoot basic issues and escalate complex cases to the appropriate team
• Maintain a friendly, professional, and empathetic tone in all interactions
• Update patient records and document chat interactions accurately
• Meet daily chat volume and customer satisfaction targets

Benefits

What We Offer

• Competitive hourly pay
• No phone calls — chat only
• Flexible scheduling — morning, afternoon, and evening shifts available
• 100% remote — work from anywhere
• Paid training provided
• Health benefits for full-time employees
• Performance bonuses for top agents
• Career growth opportunities within ADF Medical
• Supportive team environment with regular check-ins and coaching