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We’re looking for a Global IT Operations & Systems Lead to be the driving force behind our global technology infrastructure. This role is perfect for someone who can balance hands-on problem-solving with strategic leadership. In this role, you’ll lead IT operations across our dynamic organization, ensuring our 150+ employees, from logistics hubs to remote teams worldwide are empowered by reliable, secure, and innovative systems. You’ll collaborate closely with our Internal Engineering Team to enhance the tools and processes that keep our business running smoothly, while setting the standard for operational excellence, top-notch service quality, and continuous improvement.

This role is 100% onsite in our Olive Branch, MS location. 

What You’ll Do 

End-User Support & Service Desk Excellence 

• Provide top-tier onsite and remote technical support for employees across our Olive Branch hub and remote US/EU workforce.  
• Supervise an IT service desk Analyst and external IT partners. 
• Serve as the escalation point for complex incidents, ensuring timely resolution and a customer-first approach. 
• Manage and continuously improve service desk processes, SLAs, and documentation. 

Infrastructure & Network Operations – Olive Branch Location 

• Maintain and troubleshoot network infrastructure including Cisco Meraki firewalls, routers, switches, and Wi-Fi access points. 
• Monitor network KPIs and ensure high availability of mission-critical systems. 
• Oversee endpoint management (Windows, macOS, mobile devices), imaging, and inventory. 

Systems Administration & Cloud Platforms 

• Administer Microsoft 365, Azure AD, and related cloud platforms. 
• Partner with the Security Engineer to implement SSO integrations, SaaS consolidations, and access governance. 
• Support disaster recovery and business continuity efforts, including “game day” simulations. 

Projects & Process Leadership 

• Independently manage IT projects, including hardware/software rollouts, process automation, and tool modernization. 
• Drive improvements in incident management, monitoring, and IT asset lifecycle processes. 
• Collaborate on acquisitions/divestitures technology transfers and related onboarding/offboarding workflows. 

Procurement & Vendor Management 

• Purchase, track, and manage IT assets and licensing. 
• Maintain vendor relationships and contracts for IT services and support. 

What You’ll Bring 

• Bachelor’s degree in IT or related field required.  
• 7+ years of progressive IT support and infrastructure experience, including at least 3 years in a senior or lead role. 
• Strong background in network management and end-user support in a logistics, e-commerce, or hybrid environment. 
• Hands-on expertise with Cisco Meraki, firewalls, routers, switches, and Wi-Fi networks. 
• Advanced knowledge of Microsoft 365, Azure AD, and SSO technologies; experience with Mac and Windows endpoints. 
• Proficiency with ITIL/Service Desk best practices, asset management, and ticketing tools (e.g., Jira). 
• Solid understanding of IT security principles and ability to support compliance frameworks (PCI, GDPR, etc.). 
• Strong project management and vendor management skills, with experience controlling IT budgets and rationalizing costs. 
• Excellent troubleshooting, communication, and documentation abilities; comfortable interacting with all levels of the business. 
• Preferred certifications: Microsoft Azure Administrator, Network+ / CCNA, or similar. 

What you’ll get from us:

• Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events 
• Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect). 
• Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program. 
• Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well. 
• Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters! 
• Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.