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Functieomschrijving

Verantwoordelijk voor het leveren van hoogwaardige klantenservice, het oplossen van serviceproblemen en het geven van trainingen aan klanten over het gebruik en onderhoud van Coperion KTron (Doseer apparaten en lagedruk transporten) apparatuur op klantlocaties.

Taken:

• Uitvoeren van servicebezoeken in de Benelux-regio
• Inbedrijfstellen van nieuwe apparatuur, uitvoeren van reparaties en troubleshooting op klantlocaties door het hele gebied
• Aanpassen en optimaliseren van Coperion K-Tron apparatuur indien nodig om aan de procesbehoeften van de klant te voldoen
• Telefonische ondersteuning bieden tijdens kantooruren
• Nieuwe leads genereren voor SCK-producten door suggesties voor aanpassingen en verbeteringen
• Follow-up van kritieke projectinterventies of middelgrote tot grote projecten
• Klantbezoeken voor garantieclaims en het oplossen van gebreken
• Technische trainingen geven aan onze klanten

Profiel:

• Technisch diploma in elektrotechniek, mechaniek of besturingstechniek
• Ervaring in technisch serviceverlening, bij voorkeur in een gerelateerde industrie
• Goede kennis van Microsoft Office-toepassingen (Outlook, Word, Excel, etc.)
• Vloeiend in Nederlands en Engels, zowel schriftelijk als mondeling; kennis van Frans of Duits is een pluspunt
• Uitstekende communicatieve vaardigheden
• Sterke probleem oplossende vaardigheden
• Comfortable om in een team te werken
• Bereidheid om te reizen en doordeweeks te overnachten, indien nodig

Gelieve te solliciteren door je CV ook in het Engels te sturen.

Job Description

Responsible for providing high quality customer service, fixing service issues, and providing training to customers in the use and maintenance of Coperion KTron (Feeding and Conveying) equipment at customer sites. Generate new leads during service visits at customers.

Tasks:

• Conducting service visits in the Benelux region
• Commissioning new equipment, performing repairs, and troubleshooting at customer sites throughout the territory
• Adjusting and modifying Coperion K-Tron equipment as needed to fulfill customer process requirements
• Providing telephone support during office hours
• Generating new leads for SCK products by suggesting adjustments and improvements
• Following up on critical project interventions or mid to large-sized projects
• Visiting customers for warranty claims and addressing deficiency notes
• Delivering technical training sessions for our customers

Profile:

• Technical degree in Mechanical, Electrical, or Control Engineering
• Experience in technical field service, preferably within a related industry
• Proficient in Microsoft Office applications (Outlook, Word, Excel, etc.)
• Fluent in Dutch and English, both written and spoken; knowledge of French or German is a plus
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work effectively as part of a team
• Willingness to travel and stay overnight during the week

Please apply by sending your CV in English.

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Who we are: 

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".