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Luxury Villa General Manager | Pre-Opening in Ceará, Brazil

Utopia · Miami, Estados Unidos Da América · On-site

  • Escritório em Miami
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Description

BRAZILIAN NATIONALS ONLY

We are looking for an experienced Luxury Villa General Manager to lead the complete pre-opening and ongoing operation of an ultra-luxury private villa in Jericoacoara, Brazil.

This is not a traditional hotel General Manager position.

We are looking for a highly operational leader who has successfully opened luxury hospitality properties from scratch, built high-performing teams, implemented operational systems, created SOPs, and delivered exceptional guest experiences.

You will be responsible for transforming an architectural project into a fully operational luxury hospitality experience.

Key Responsibilities

Pre-Opening

  • Lead the entire pre-opening process from planning to launch.
  • Develop and implement operational strategies.
  • Create SOPs, operational manuals, policies and service standards.
  • Build departmental workflows and operational procedures.
  • Coordinate suppliers, contractors and operational partners.
  • Implement PMS and operational systems.
  • Define staffing plans and organizational structure.
  • Develop budgets and operational forecasts.
  • Prepare the property for a flawless opening.

Leadership & People Management

  • Recruit, interview and hire all operational staff.
  • Build and develop a high-performing team.
  • Lead onboarding and training programs.
  • Conduct performance evaluations.
  • Coach and mentor department heads.
  • Manage disciplinary actions when necessary.
  • Make hiring and termination decisions.
  • Foster a culture of accountability and excellence.

Requirements

  • Minimum 5 years as General Manager, Operations Manager or Director of Operations in luxury hospitality.
  • Proven experience leading at least one complete pre-opening of a luxury hotel, resort or private villa.
  • Experience creating SOPs from scratch.
  • Experience building operational departments.
  • Experience recruiting, hiring, onboarding, developing and terminating employees.
  • Strong leadership across multiple departments.
  • Budget management experience.
  • Vendor and contractor management experience.
  • Fluent English (spoken and written).
  • Willingness to relocate to Jericoacoara.

Preferred

  • Forbes Five-Star or Leading Hotels experience.
  • Luxury boutique hotels.
  • Luxury villas.
  • Ultra-luxury resorts.
  • International hospitality experience.

Benefits

  • Competitive compensation (USD/EUR), based on experience.
  • Performance-based annual bonus.
  • Contractor agreement (PJ).
  • 28 days of paid annual leave.
  • Relocation support to Jericoacoara.
  • Temporary accommodation assistance during relocation.
  • Opportunity to lead the pre-opening of an exclusive ultra-luxury private villa.
  • High level of autonomy and decision-making authority.
  • International work environment.
  • Career growth within a fast-growing luxury hospitality and real estate company.
  • Work alongside multidisciplinary teams in architecture, design and development.