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Description

POSITION SUMMARY:  

The Outreach Specialist (OS) supports PAMED recruitment and retention efforts and focuses heavily on the large practice and health system component of PAMED membership and is well-versed on member needs and issues within these settings in order to uniquely position PAMED to be able to provide products and services that best address their needs and challenges. The OS will work with the Director, Physician Services to establish processes by which these members will be compelled to fully engage in PAMED to ensure they receive the full value of their membership. The OS is expected to pursue and nourish relationships with physicians, key members of their staff, practice leaders, and hospital medical staff leaders within large practices and health systems to recruit and retain membership.  

This individual also staffs some special sections and supports other membership special interest groups. The Outreach Specialist is a member of the team that addresses the incoming inquiries of members that includes telephone calls, web inquiries, and email received via the Member Inquiry Form. This may include making phone calls, answering emails, and working with the appropriate PAMED staff/department or respond directly to the individual.

ESSENTIAL DUTIES:  

1. Retain current membership and recruit new members by creating systems by which members actively engage in PAMED, creating trusting relationships with a variety of individuals, increasing awareness of PAMED, and collaborating with staff and other key stakeholders.
2. Identify strategic opportunities to increase membership as well as identify new and creative ways to retain current members.
3. Maintain understanding of issues affecting the practice of medicine in Pennsylvania.
4. Identify and effectively communicate emerging trends that are affecting Pennsylvania physicians.
5. Research emerging issues and topics affecting physicians and their practices independently.
6. Maintain understanding of PAMED’s initiatives, priorities, products, services, and key focus areas.
7. Actively assesses and improves contributions to company culture by practicing advocacy meaningfully, encouraging and respecting individuals' ideas and experiences, elevating colleagues' confidence to bring their whole and best selves to work, and navigate all communication based in active listening and thoughtful dialogue.

ADDITIONAL DUTIES MAY INCLUDE:

Assist with coordination of Membership & Services and PAMED initiatives, as well as other duties that may be requested or assigned.                                                      

PHYSICAL ACTIVITIES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent standing, walking, pushing carts, bending, stooping, squatting, and climbing ladders or stairs. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: inspection of machinery, viewing a computer terminal, and extensive reading. Hearing and speech to communicate in person. Exerting up to 60 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Operation of a motor vehicle, occasionally                                      

This PDQ accurately reflects the duties, qualifications, and other requirements of this position.

REVISION DATE: 04/01/2025

EOE - It is the policy of PAMED to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, citizenship, genetic information, possession of a General Educational Development certificate as opposed to a high school diploma, or any other characteristic protected by applicable federal, state or local law. This commitment applies, but is not limited, to decisions made with respect to hiring, placement, compensation, benefits, promotions, demotions, transfers, terminations, layoffs, return from layoffs, administration of benefits, and all other terms and conditions of employment. 

Requirements

QUALIFICATIONS:

• Minimum of bachelor’s degree required in marketing, communications, sales, or related customer service-related field or equivalent professional experience in physician engagement work or membership relations
• Possess a natural ability and interest in communicating effectively with c-suite professionals, physicians in leadership positions, physicians, and other high-level professionals
• Familiarity with the varied physician practice environment in Pennsylvania
• Excellent oral and written communication skills a must
• Ability to handle multiple priorities (project management skills)
• Proficient in Microsoft Office programs
• Ability to work in a fast paced, changing environment and drive results
• Ability to use technology such as smart phones and laptops effectively while working remotely
• Valid state issued driver’s license

SPECIAL REQUIREMENTS:  

This position requires frequent travel within Pennsylvania, virtual outreach, and regular evening and weekend meetings as well as attendance at the annual House of Delegates meeting.