Customer Support Representative Portuguese/English and third language
Global Cloud Service Provider · Lisboa, · Hybrid
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Customer Support Representative Portuguese/English and third language
Global Cloud Service Provider · Lisboa, · Hybrid
- Junior
- Escritório em Lisboa
Permanent contract
Customer Services
LISBOA, PT, 1050-061
Hybrid
Hybrid
Within your #OneTeam
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
Your main responsibilities
•Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
•Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
•Keeping customers updated about the status of their opened requests and the resolution for the same
•Offering after-sale support - order tracking and payment follow up when needed
•Participating in different missions with the team, helping support customer loyalty programs
•Understanding and being a part of the promotion of the OVHCloud brand to current and future customers
•Promote a strong, trustworthy image of OVHCloud's customer support experience
•This position will require shift work on weekends and/or nights
•A hybrid option will be available for shifts (homeoffice)
Your future impact
In 6 months
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
Skills required :
- Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third language is required (French, Spanish, Italian or German).
- Great communication skills
- Time management and prioritization are your forte
- Customer centred
- You like to help and having a positive impact on people you offer support to
- Having the opportunity to work in an international environment is important to you
.
1. Meeting with our Talent Acquisition Specialist: Maja
2. Interview with the Manager: Gabriela
Within your #OneTeam
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
Your main responsibilities
•Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
•Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
•Keeping customers updated about the status of their opened requests and the resolution for the same
•Offering after-sale support - order tracking and payment follow up when needed
•Participating in different missions with the team, helping support customer loyalty programs
•Understanding and being a part of the promotion of the OVHCloud brand to current and future customers
•Promote a strong, trustworthy image of OVHCloud's customer support experience
•This position will require shift work on weekends and/or nights
•A hybrid option will be available for shifts (homeoffice)
Your future impact
In 6 months
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
Skills required :
- Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third language is required (French, Spanish, Italian or German).
- Great communication skills
- Time management and prioritization are your forte
- Customer centred
- You like to help and having a positive impact on people you offer support to
- Having the opportunity to work in an international environment is important to you
.
