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JOB TITLE: Community Support Manager

REPORTS TO: Director of Community Supports

LOCATION: St. Mary’s, Lexington Park

SALARY: $55-60K

STATUS: Exempt, 40 hour work week with additional hours as needed.

JOB PURPOSE:

Under general supervision, the manager oversees the daily operations of an assigned group of people receiving employment, day, personal support, and community support program.  The manager with minimum assistance of supervisors directs and guides staff to match specific supports and interventions to the unique needs of the people receiving services, recognizing the importance of friends, family, and community relationships. These supports are generally during normal working hours, 5 days a week; none of these supports are 24/7.

The Manager substitutes for direct service staff, as necessary, to fulfill any support duties. The Manager ensures that activities in all locations comply with guidelines established by the agency, the State of Maryland, and the businesses in which supported employment occurs. The Manager provides supervision and guidance to support staff, as assigned. The Manager maintains cooperative professional relationships with all support team members, following ethical standards of practice (confidentiality, informed consent, etc.).

The Manager is responsible for maintaining adequate staffing, by communicating consistently with their Asst. Director/Director.  The Manager maintains safety, and program activities of assigned services within the established budgetary guidelines. The Manager assures that the people assigned to him/her have access to the community, participating in activities of their choosing and making decisions that directly impact their lives. The Manager complies with any contractual obligations with the business community. The Manager is responsible for keeping track of the utilization, and staffing ratios in the systems utilized at The Arc of Southern Maryland. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Health & wellbeing of people assigned-Assures a healthy, safe and nurturing environment for people with funding for assigned employment staffing:

• Behavior issues-Monitors behavioral issues of assigned consumers, and make sure it is documented within our system.
• Crisis prevention & intervention-Monitors potential crisis situations, discussing incidents with authorized staff and people receiving supports, adjusting supports, and complying with regulations for reporting. Responds appropriately in emergency situations to assure safety and well being for everyone
• Individual Plans-Develops and implements person-centered planning and individualizes implementation of goals for assigned people, along with their Sr. staff.
• Community Involvement-Assures access to community volunteer and employment support. Assists and supports people to plan, make informed choices, follows through on responsibilities.
• Advocacy-Provides information on rights; increasing awareness of self-advocacy methods and techniques; encourages and assists people to speak on their own behalf; and provides information on peer support and self-advocacy groups. Advocates for, maintains and/or obtains consumer entitlements. Assists and/or represents people when there are barriers to their service needs and enlists the support of decision makers, when appropriate, to overcome barriers to services.
• Interpersonal Communication-Uses effective communication and basic counseling skills to establish cooperative relationships among the people receiving services, families, consultants, businesses and agency staff. Maintains current knowledge of the formal and informal supports available in his or her community and assists people receiving services to identify and access these supports

Staffing-Assures staffing support that enhances and guides consumers.

• 24/7-For 100% of assigned responsibilities, responds to staff issues as they arise during the workday.
• Supervise-Supervises assigned staff by guiding, interviewing, evaluating, counseling and/or terminating
• Train-Provides on the job training and mentoring for assigned staff.
• Time & attendance-Assures the accuracy of the time and attendance system for all staff that this manager supervises.
• Substitutes for staff-Substitutes for direct service staff, as necessary, to fulfill any support duties.

Job Development-Oversees the development or develops employment and volunteer opportunities for assigned people

• Research and recommend methods, which may lead to improved productivity at various community employment, apprentice and volunteer sites.
• Develops, implements and monitors procedures for DOL compliance regarding time studies, pay rates and wages.
• Develops and maintains positive relationships with the business community to attain and retain employment and volunteer opportunities for assigned people.
• Maintains active participation in local chambers of commerce.
• Works with employers and volunteer sites to overcome any potential barriers to continued employment along with your staff.
• Maintains positive and ongoing relationships with staff from DORS, the school system and other community organization.

Financial-Develops, implements, maintains and monitors budgets with particular emphasis on staffing line items

• Oversees assigned budgets-Manages budget without creating overtime costs. Housing costs are not included in these budgets.
• Schedules staff-Schedules staff to provide adequate support for the individuals receiving services within budgetary guidelines. Making sure that staff are staying within the hours that the people we support are budgeted for.
• Review and approve travel and recreational reimbursements.
• Maintain and secure Personal health information (HIPPA).

Documentation-Completes, approves, and/or reviews paperwork (e.g. attendance documents, PCP packets, monthly summaries, incident reporting, community involvement forms, progress reports, expenditure vouchers, sheets and travel vouchers.

• Person Center plans-Assist Senior Staff with Developing Person Centered Plans, as necessary for new people or changes in people currently receiving supports.
• Funding-Prepares necessary paperwork to change funding streams for assigned individuals.
• Data collection-Maintains accurate records, collects, compiles and evaluates data; submits reports; and develops a system to manage documentation.
• Incident Reports-Completes incident reports when needed as required by the State of Maryland.
• Billable hours-Tracks billable hours accurately and in a timely manner. Submits bills, as necessary in a timely manner.

Mentoring-Mentors Senior Vocational Support Professional in all aspects of the duties and responsibilities of their positions.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Investigates abuse and neglect situations when requested.
• Assures that all assigned staff meets agency requirements for training.
• Attends transition fairs.
• Provides coverage in the absence of other Managers as required.
• Always demonstrates appropriate role model behavior.
• Keeps up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
• Prepares and maintains position manual for the position.
• Have monthly staff meetings.
• Accomplishes all tasks as appropriately assigned or requested by their director/asst. director.
• This position is an Exempt position, and may require to work over 40 hours a week.

EDUCATION AND EXPERIENCE:

• An associate’s degree in a related field is preferred, and three years of Management experience in the related field.   Internal applicants may substitute 3 years of experience as a senior team specialist for this requirement. Supervisory experience: knowledge & understanding of PCP’s, crisis management & behavior change principles.

JOB KNOWLEDGE, SKILLS AND ABILITIES: (Job requirements)

• Possesses a proficiency in computer-based software, e.g. Excel, Word and Access.
• Has a good command of the English language both oral and written and demonstrates these skills.
• Possesses the ability to be forward thinking and creative.
• Must be willing to work in the tri-county area, as assigned.
• Has demonstrated knowledge of how to deal with crisis situations.
• Is well organized and self-directed, and a team player.
• Has the ability to respond effectively to the most sensitive inquiries or complaints.
• Has a working knowledge of funding streams from DDA.
• Demonstrates effective supervisory and leadership skills.
• Has the ability and willingness to accept emergency phone calls and respond to emergencies, when necessary.
• Possesses a valid driving license with a good driving record, and access to a safe vehicle.
• Possesses the ability to pass the criminal background check mandated by the State of Maryland.

AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Usual office working conditions.

WORK ENVIRONMENT:

• While performing the duties of this job, generally, the employee is not exposed to weather conditions.
• The noise level in the work environment is usually moderate, though at times the noise level may be greater than moderate.

The Arc Southern Maryland is a drug-free employer. All offers of employment will be contingent on a successful background check. The Arc Southern Maryland is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, gender identity or expression, marital status, genetic information, protected veteran status, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance, and competence.