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Position Summary

Oversee operations personnel within the Distribution Operations Center (DOC), ensuring SCADA system performance and compliance with regulatory and Cooperative standards. Lead initiatives that enhance cross-departmental coordination, system reliability, and team effectiveness. This role is a leadership role in a 24/7/365 control center environment.

Essential Duties & Responsibilities

• Maintain integrity of the SCADA system, including monitoring, troubleshooting, and lifecycle planning.
• Support system performance, resource scheduling, and distribution automation integration.
• Stay informed on technology advancements and promote continual system improvement.
• Collaborate with internal departments on projects and priorities.
• Communicate effectively with management, engineers, and external stakeholders.
• Represent DOC programs to Board committees and participate in related meetings.
• Develop and implement operating procedures and service standards.
• Track and report on key performance metrics and department status.
• Manage department budget planning and execution.
• Ensure adherence to FERC/NERC and PUCT/ERCOT requirements.
• Train personnel on applicable standards and maintain data security protocols.
• Promote operational integrity and regulatory alignment.
• Supervise DOC staff (Recruitment, Training, Performance Evaluation, and Personnel Actions.)
• Provide clear direction, resolve escalated issues, and support professional development

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• Establish quality and productivity standards, ensure policy adherence, and foster a collaborative team culture.
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills & Abilities

• Knowledge of SCADA systems, utility operations, and applicable regulations
• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of NERC, Federal Energy Regulatory Commission and Electric Reliability Council of Texas
• Knowledge of principles and processes for providing customer service
• Skilled in performance management, budgeting, and adaptive problem solving
• Skilled in monitoring and managing performance
• Skilled in establishing and communicating performance expectations and metrics
• Skilled in time management
• Skilled in managing changing priorities
• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

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Minimum Qualifications - (Education, Experience)

• Bachelor’s degree in engineering or related field
• Directly related experience may substitute for education
• Three years related work experience
• Three years of supervisory experience
• Valid Texas driver’s license

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Ability to sit or stand for extended periods and occasionally lift up to 25 lbs
• Available for after-hours response and occasional travelThe employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 25 pounds
• The employee may be required to travel
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.