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General Manager & Vice President of Engineering

Cyara · Hyderabad, Índia · Hybrid

  • Escritório em Hyderabad
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Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Job Title: GM & VP, Engineering  

Role Summary 
We are seeking a hands-on, deeply technical General Manager and Vice President of Engineering to lead and continue building our world-class Global Innovation Center (GIC). This leader will set a high technical bar across architecture, platform engineering, and delivery execution, ensuring Cyara delivers reliable, scalable, high-quality solutions with speed and confidence to the world’s most iconic and trusted global enterprises.  

The ideal candidate is a senior technologist with exceptional judgment, able to engage directly in complex technical decisions while also operating as a strong site and organizational leader. They bring a proven track record of building and scaling high-performing global engineering teams and centers of excellence, while shaping culture, strengthening leadership maturity, and driving clarity and accountability across distributed environments. This individual must be an effective communicator and trusted partner to cross-functional leaders providing direction, alignment, and confidence across teams and stakeholders. This leader operates with urgency, makes fast, high-quality decisions with imperfect information, and drives disciplined, measurable execution across the organization. 

Location: Hyderabad, 4 days per week in office, and travel as required 
Reports to: Chief Technology Officer (CTO) 

Technical Leadership & Engineering Excellence
  • Set and uphold a high technical bar across architecture, platform engineering, and product delivery. 
  • Engage directly in complex technical decisions, providing authoritative guidance and quick issue resolution. 
  • Build and mature Cyara’s Global Innovation Center into a world-class engineering hub with strong technical capability and leadership depth. 
  • Recruit, develop, and retain top engineering talent, strengthen engineering discipline, ownership, and performance. 
  • Establish and enforce high standards in design, coding, testing, automation, observability, and deployment. 
  • Stay ahead of industry trends and emerging technologies to accelerate innovation and platform evolution. 
  • Ensure engineering teams deliver high-quality products on time, within budget, and aligned to customer and business needs. 
Technology Strategy & Product Alignment
  • Develop and execute a technology strategy aligned with Cyara’s long-term product and business objectives. 
  • Collaborate closely with Product Management to define roadmaps, shape requirements, and ensure technical decisions support scale and performance. 
  • Drive clarity and alignment on priorities, timelines, technical trade-offs, and dependencies across teams. 
  • Partner with global engineering, Technical Operations, and AI/ML teams to ensure seamless end-to-end platform execution. 
General Management & Site Leadership
  • Serve as the senior site leader for India, responsible for culture, communication, engagement, and overall site performance. 
  • Provide clear direction and alignment across engineering and cross-functional teams, ensuring a cohesive, high-trust environment. 
  • In partnership with HR, oversee site-level initiatives including talent development, onboarding, employee programs, and community engagement. 
  • Uphold Cyara’s values and foster an inclusive, collaborative, and high-performance workplace. 
  • Manage site operations, budgets, and resource allocation to support growth and operational efficiency. 
Cross-Functional & Executive Leadership
  • Act as a trusted partner to global leadership, ensuring aligned priorities and seamless regional coordination. 
  • Communicate technical decisions, risks, and trade-offs clearly to both technical and business stakeholders. 
  • Represent the engineering organization in executive forums, customer discussions, and business reviews. 
  • Build strong relationships across product, operations, AI/ML, customer success, and global engineering. 
Decisive Execution & Operational Accountability
  • Make fast, high-quality decisions with imperfect information, ensuring teams maintain momentum and clarity. 
  • Maintain strong escalation discipline by surfacing risks, gaps, and blockers early, with clear action plans and rapid follow-through. 
  • Ensure engineering teams operate with a proactive mindset, anticipating issues before they become customer or delivery impacts. 
  • Drive a culture of ownership, accountability, and urgency, ensuring commitments are met with high reliability and quality. 
  • Identify and address performance gaps quickly, holding teams and leaders accountable for consistent execution. 
  • Establish clear metrics, operating rhythms, and mechanisms that ensure predictable delivery, transparent progress, and “no-surprises” communication across the organization. 
  • Continuously improve tools, processes, and workflows to strengthen productivity, reduce inefficiencies, and support high-velocity development. 
Qualifications
  • Bachelor’s or Master’s degree in Engineering, Computer Science, or related field. 
  • 20+ years of experience leading large scale engineering organizations with deep technical expertise in architecture, distributed systems, cloud platforms, and high availability SaaS environments. 
  • Proven success building and elevating high performing global engineering teams and centers of excellence, including strengthening leadership capability, engineering rigor, and organizational maturity. 
  • Demonstrated experience leading significant engineering transformation efforts such as improvements in velocity, quality, operating discipline, technical standards, and cross team alignment. 
  • Ability to step into complex technical decisions and provide clear authoritative guidance that influences senior engineers and leaders. 
  • Strong communication skills and leadership presence with an ability to provide clarity, alignment, and confidence across technical and non-technical audiences. 
  • A track record of making fast high-quality decisions with imperfect information and driving disciplined measurable execution. 
  •  Experience partnering effectively with product, operations, AI, and global engineering teams within complex multi-region environments. 
  •  Strong capability in developing talent, coaching leaders, and building a culture of accountability, urgency, and continuous improvement. 
  • Prior experience in a private equity-backed or high-growing technology company is preferred. 


Why you should join us: 
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity

Interested? Know someone who might be? Apply online now. 


Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.