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Hybrid Sr. Technical Program Manager

Lyric · Hyderabad, Índia · Hybrid

  • Senior
  • Escritório em Hyderabad
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Lyric, formerly ClaimsXten, is a leading healthcare technology company, committed to simplifying the business of care. Over 30 years of experience, dedicated teams, and top technology help deliver more than $14 billion of annual savings to our many loyal and valued customers—including 9 of the top 10 payers across the country. Lyric’s solutions leverage the power of machine learning, AI, and predictive analytics to empower health plan payers with pathways to increased accuracy and efficiency, while maximizing value and savings. Lyric’s strong relationships as a trusted ally to customers resulted in recognition from KLAS as “true partner” and “excellent value for investment,” with a top score for overall customer satisfaction and A+ likelihood to recommend in their October 2023 Payment Integrity and Accuracy Report. Discover more at Lyric.ai. 

The Senior Technical Program Manager will manage these aspects of software development and delivery for Lyric:

  • Drive cross-team execution by coordinating engineering, product, and operations to deliver complex projects on time and within scope.
  • Bridge technical and business goals through deep technical understanding and strategic oversight, ensuring alignment and informed decision-making.
  • Mitigate risks and improves efficiency by identifying blockers early, optimizing processes, and scaling delivery frameworks as the company grows.

ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES

  • Program Leadership: Drive end-to-end delivery of large-scale programs focused on claim validation, pre- and post-pay analysis, audit automation, and payment recovery.
  • Agile Execution: Lead Agile ceremonies across multiple scrum teams, facilitate continuous improvement, and ensure predictable delivery cycles.
  • Domain Expertise: Collaborate with business stakeholders to understand complex payment policies, payer-provider relationships, coding standards (ICD-10, CPT, DRG), and integrate this understanding into program planning and execution.
  • Technology Oversight: Partner with engineering to scope and deliver data-intensive solutions leveraging rules engines, machine learning models, and claims analytics platforms.
  • Compliance & Risk Management: Ensure adherence to CMS, HIPAA, and payer-specific guidelines while managing program risks and mitigating operational bottlenecks.
  • Stakeholder Management: Communicate effectively with internal teams (product, data, compliance, operations) and external partners (payers, auditors, regulators) to align on goals and timelines.
  • Team Leadership: Mentor junior TPMs and contribute to building a high-performing, outcome-driven delivery culture.

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree in computer science, Engineering, Health Informatics, or a related field (Master’s preferred)
  • 8+ years of technical program management experience, including a minimum of three (3) years in healthcare payment integrity, claims processing, or related systems
  • 8+ years experience leading Agile teams with strong understanding of Agile methodologies (Scrum, SAFe, Kanban)

PREFERRED QUALIFICATIONS:

  • Deep familiarity with claims lifecycle, payment integrity tools, FWA detection, and healthcare reimbursement models
  • Demonstrated ability to lead cross-functional teams and deliver complex technology solutions at scale
  • Experience with data-driven platforms, including those built on modern data architectures (e.g., Hadoop, Spark, Snowflake, or cloud-native)
  • Excellent communication, leadership, and stakeholder management skills
  • Proficiency with tools such as Jira, Confluence, AWS DevOps, or similar platforms