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Description

Works as a member of the FourPoints Health (FPH) Clinic and is responsible for all phases of receptionist work including scheduling patients, welcoming patients into the FPH Clinic, obtaining and maintaining patient records, collecting fees, help patients with Medicaid application and assisting the Medical, Dental, and Behavioral Health team as needed. 

Work Schedule:

Tuesday - Thursday; 8:30 AM - 5:00 PM (30-minute unpaid lunch)

Job Functions:

include, but not limited to, the following:

• Answers telephone calls using the standard FPH greeting.  
• Greets and welcomes patients into the FPH Clinic In a friendly and courteous manner per the standard greeting set by the customer services guidelines.  
• Schedules appointments for all Medical, Behavioral Health, and Dental (qualifying clinics) patients using Athena EHR. 
• Calls patients to schedule annual and routine checkups.  
• Actively reviews appointment schedules to fill openings daily.  
• Issues PRC authorization requests for eligible members in accordance with the FPH policies and procedures. 
• Records, retrieves, distributes, and responds to messages within the hour. 
• Works with Medical, Behavioral Health, and Dental (qualifying clinics) providers and FPH staff to troubleshoot problems in daily schedules. 
• Verifies required documentation are complete and updated before checking patient in for appointment. 
• Sends pre-visit links and hands out Epion iPads at time of check-in. 
• Reviews patient registration application, screens patient for alternate resources, and makes referral to Member Services Enrollment Coordinators. 
• Provides education and assistance to patients regarding FPH policies and procedures including the Sliding Fee Discount Policy. 
• Helps patients sign up for the Sliding Fee Discount.  
•  Will contact patients from the Reception Call List to follow up on missing income verification. 
• Informs patients of financial treatment plan options if applicable. 
• Verifies patient insurance including applicable co-payments and deductibles at every appointment. 
• Collects and enters all Athena EHR payments for co-payments, deductible, sliding fee discounts, and prescription fees at the time of service.  
• Sets up payment plans and collects outstanding balances.  
• Responsible for the maintenance, organization, data entry, security, and confidentiality of all patient information. 
• Responsible for completing patient profiles in Athena EHR.  
• Makes appointment confirmation calls to patients daily.  
• Uses initiative in solving general receptionist and office problems. 
• Performs clerical duties such as photocopying, faxing, filing, collating, and typing. 
• Receives and answers patient questions and refers patients to appropriate Health Department staff to assist daily. 
• Aids with forms, electronic surveys and other areas as identified. 
• Aids care team as needed. 
• Responsible for the accuracy and reconciliation of daily cash.  
• Involves occasional traveling to fulfill job responsibilities. 
• Has regular, consistent attendance and works hours according to set schedule, accurately the worked hours in the timekeeping system. 
• Maintains a professional reception and workspace area.  
• Cleans and sanitizes waiting room, bathroom, exam rooms, office spaces, etc. as needed.  
• Other duties as assigned to support the efficient operations of the Tribe. 

Necessary Knowledge, Skills, & Abilities:

• Ability to maintain a high level of confidentiality. 
• Ability to provide and maintain a high level of customer service. 
• Ability to effectively meet and communicate with the public.  
• Ability to speak and write clearly, concisely, and effectively. 
• Ability to learn assigned tasks and adhere to prescribed department policies and procedures. 
• Ability to work independently and as part of a medical team. 
• Ability to manage and perform with a high degree of autonomy, organization, and adaptability. 
• Must be able to demonstrate respect for and awareness of Native American customs, traditions, and socioeconomic needs.  
• Experience in working with insurance companies to determine co-payments, deductibles, and verification of insurance is preferred. 

Requirements

General Requirements:

• Must be insurable through the Tribe’s vehicle insurance required.
• Must pass a criminal and fingerprint background check according to P.L. 101-630 standards required.
• Must pass a pre-employment alcohol/drug screening required.

Education & Experience:

• High School diploma, equivalent GED or higher required.
• One (1) year of prior clinical receptionist experience required.

License & Certification:

• Must possess, maintain, and provide proof of a valid Driver License required.
• Must possess/obtain, maintain, and provide proof of a valid First Aid and CPR Certified (Red Cross or American Heath Association) within the first three (3) months of hire date required.

Benefits

• Retirement Plan (401k, Roth) - Dollar for dollar match up to 6%
• Paid Time Off (PTO)
• Paid Holiday Leave (Federal, State and Tribal holidays) - Paid according to set work schedule only
• Paid Birthday Leave
• Employee Assistance Program