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Dispatcher HVAC Residential Service

GSM Services · Gastonia, Estados Unidos Da América · Onsite

  • Junior
  • Escritório em Gastonia
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Join Our Team at GSM Services!

Are you passionate about providing top-notch customer service and supporting a dynamic team? GSM Services is looking for a Residential Service Dispatcher to join our Residential Service Team. If you’re organized, customer-focused, and ready to make a difference, we want to hear from you!



Key Responsibilities:

  • Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues.
  • Coordinate workflow for job proposals, confirmation calls, and other paperwork.
  • Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits.
  • Develop daily schedules for technicians and dispatch them to service calls.
  • Track service calls to ensure customer expectations are met and satisfaction is achieved.
  • Communicate any arrival time discrepancies to customers.
  • Create service tickets and purchase orders for required parts.
  • Perform additional duties as assigned.



What We’re Looking For:

  • Experience: At least 1 year of customer service and dispatching experience.
  • Skills:
    • Proficiency with scheduling, spreadsheet, database, and word processing software.
    • Excellent verbal and written communication skills.
    • Strong multitasking and organizational abilities.
    • Accurate data entry skills.
  • Education: High School Diploma or GED.
  • Personal Traits:
    • Customer Focus
    • Self-Management
    • Planning and Organization
    • Empathetic Outlook
    • Resiliency
    • Teamwork
    • Diplomacy & Tact
    • Integrity



Why Join GSM Services? At GSM Services, we live by our mission, vision, and beliefs. You’ll be part of a supportive team where your contributions matter. As a Residential Service Dispatcher, you’ll play a critical role in delivering exceptional service to our customers while supporting our hardworking technicians.


GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE