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Description

ALEX - Alternative Experts (ALEX) is seeking a Program Analyst to provide administrative, program and project management support to the Business Operations team of a Federal Security Agency.

 Duties and Responsibilities:

The Program Analyst will monitor the Federal Inquiries digital group mailbox and conduct daily reviews and triage of incoming correspondence. This role provides essential support to the inquiries process, ensuring timely and accurate handling of congressional constituent communications.

• Assess incoming congressional constituent inquiries to determine applicability to the agency.
• Monitor the Inquiries tracking system to identify prior inquiries related to the constituent.
• Dispatch appropriate acknowledgements for inquiries addressed by the agency.
• Respond to senders when inquiries fall outside the agency’s purview.
• Maintain and update the Inquiries tracking system as needed.
• Create and organize PDF files and folders within the shared drive to preserve all documentation related to each inquiry.
• Conduct research within agency operational systems to determine the context and details of individual inquiries.
• Draft and submit responses to the originating congressional office as required.
• Identify and assign inquiries to the appropriate personnel or points of contact using the tracking system.
• Provide studies, analyses, scenarios, and reports to advise on best courses of action, and interpret results based on federal inquiries received.
• Perform complex evaluations of existing procedures, processes, techniques, models, and systems related to program issues, and provide reports with recommended solutions.
• Analyze information from multiple sources to develop comprehensive solutions and clearly communicate recommendations and issues to staff and senior leadership in support of the agency’s strategic goals.
• Analyze and evaluate internal office and agency procedures, processes, techniques, models and/or systems related to assigned projects/tasks and recommend and facilitate improvements by producing written artifacts and visualization representations for leadership program priorities and initiatives.
• Facilitate knowledge sharing sessions with leadership and key stakeholders to identify, show the data and document the risks and redundancies, map challenges and gaps to construct and convey a high-level vision to complex initiatives in cohesive and easily comprehensible visuals using relevant concepts and principles.
• Produce artifacts including but not limited to policies, processes, procedures; How-To Guides and instruction manuals; charts, graphs, figures, and forms Articles and reports on trends; and copy edits as necessary for proof for grammar and spelling.

Requirements

• US. Citizen.
• Must be able to read, write, and speak fluent English.
• Excellent and professional verbal and written communication.
• Proficiency in Microsoft Office Products, including but not limited to, Outlook, Teams, Word, Excel, Project, Access, Power BI, etc. or the applicable software of record for the agency.
• Experience with Adobe Suite, including but not limited to, Acrobat Design, Adobe, Photoshop, Adobe Illustrator, Adobe Acrobat, Adobe PageMaker, Adobe Premier, etc. or the applicable software of record for the agency.
• Familiarity with SharePoint, Service Now and/or other task management systems.

Education and Certifications: 

• Bachelor’s degree with a minimum of 3 years of experience, or 3-10 years of relevant experience in lieu of a degree.
• Active Secret Clearance required.

About Us. Founded in 1987 and headquartered in Marshall, VA, ALEX - Alternative Experts, LLC (ALEX) is an ISO 9001:2015-certified Women Owned Small Business that's changing the way government does business by delivering a powerful, industry-leading array of core services to help its clients achieve mission-critical objectives. ALEX provides a variety of benefits designed to help meet the needs of our employees. See a summary of ALEX's Employee Benefits for more information.

ALEX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability. Applicants must be able to perform the essential functions of the job.

In order to comply with the Equal Pay for Equal Work Act, we reasonably believe the pay range for this position is between $85,000 – $98,000. Actual compensation within the posted range will be determined based on skills, experience, and qualifications.  

Reasonable accommodation will be made to allow employees to meet the essential functions of the job unless that accommodation causes undue hardships to the employer. To request reasonable accommodation, contact the Human Resources Department at [email protected].