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Administrator, RFS Lease Maintenance

Responsible for evaluating and processing maintenance requests submitted to RFS. Maintains the integrity of the internal lease deck by auditing customer lease agreements, monitoring InfoLease reports, and updating InfoLease accordingly. Collaborates with Sales, Customer Administration, and Accounting to resolve customer billing issues and advises non-FSB users on internal lease policies.

• Review and audit customer paperwork, lease agreements, and associated documents.
• Evaluate requests to modify lease billing and ensure documentation supports changes.
• Update internal lease billing in InfoLease based on signed customer documents.
• Review customer credit requests to ensure proper approvals per O-15 policy.
• Provide internal support for lease billing-related inquiries.
• Manage RFS exception reports as assigned.
• Participate in conference calls as needed.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• 3–4 years of experience in business processes or leasing customer service.
• Strong multitasking abilities and project management skills.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Strong analytical and problem-solving skills.

• Advanced proficiency in Microsoft Excel.
• Ability to work collaboratively within a team and across departments.
• Strong written and verbal communication skills.
• Basic understanding of leasing and lessor relationships.

• Primarily office-based with standard lighting, ventilation, and noise levels.
• Work involves diversified assignments requiring interpretation and application of complex information.
• Frequent deadlines and workload volume may cause routine strain.
• Minimal physical effort; mostly sedentary with occasional walking, standing, bending, and lifting (typically under 10 lbs).
• Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.