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Description

Mercier Consultancy MD is excited to announce an opening for a German Speaking Community Support representative specializing in Social Media, located in the vibrant environment of Greece. In this role, you will be instrumental in providing exceptional support and building a positive community for our German-speaking users across various social media platforms. Your primary focus will be to address inquiries, resolve issues, and ensure high levels of user engagement.

Key Responsibilities

• Deliver timely and professional support to users through social media channels in German.
• Engage actively with the online community by responding to comments, direct messages, and reviews.
• Monitor community interactions to identify trends and potential issues, escalating them to the appropriate departments.
• Collaborate with the marketing and content teams to contribute to engaging social media content.
• Keep abreast of social media trends and best practices to optimize community engagement strategies.
• Assist in creating a welcoming and inclusive environment for all users.

Requirements

• Fluency in German (written and spoken) is a must; English proficiency is an additional advantage.
• Previous experience in customer support, especially within a social media context, is preferred.
• A strong understanding of various social media platforms and their community engagement features.
• Excellent communication skills, with the ability to address user concerns empathetically and effectively.
• Self-motivated and capable of working independently while also thriving in a team environment.
• Detail-oriented with strong problem-solving skills to effectively handle inquiries and issues.
• Proficiency in using social media management tools and relevant software applications.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...