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Guest Services Specialist
Galleria
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Description

About Trademark Property Company and the Galleria Dallas

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. Since its founding in 1992, the company has been dedicated to transforming communities by creating vibrant, community-focused spaces.


The Guest Services Specialist will be a key part of our team at Galleria Dallas, a premier mixed-use shopping and entertainment destination. With over 200 retailers and restaurants, the Galleria is a vibrant hub for the community and a top destination for visitors.


Overview: A dynamic and detail-oriented Guest Services Specialist at Galleria Dallas is responsible for delivering exceptional customer experience and acting as a knowledgeable resource for all visitors. This role is perfect for a self-motivated, high-energy individual who thrives in a fast-paced environment and is committed to making guests feel welcome.


Job Type: Part-time, Hourly, Non-Exempt, Permanent Position

  

Key Responsibilities

  • Customer Service: Greet guests with a welcoming smile and enthusiasm, stay attentive with guests throughout the process, and be prepared to provide immediate assistance. This also includes walking guests to their destinations, assisting with complimentary strollers and wheelchairs, and providing accurate directions to guests.
  • Events & Administration: Assist with VIP events and coordinate party room bookings, including setup and hosting. Maintain a strong competence in computer operating systems, including our internal software program, and  enter all details electronically, confirming with guests.
  • Operations  & Logistics: Deliver guest purchases to designated pickup points and handle luggage and baggage storage. 
Requirements
  • Personal:  A customer-focused, high-energy, and upbeat personality with a passion for delivering outstanding service. You should be positive, professional, and thrive in a fast-paced environment with a high sense of urgency. The ideal candidate is also initiative-driven, self-motivated, thorough, and detail-oriented.
  • Technical: Strong competence in computer operating systems and internal software programs.
  • Communication: Bilingual skills are a plus, but not required.
  • Physical: The ability to stand for extended periods, walk long distances, and lift up to 40 pounds.
  • Availability: Must be able to work a flexible schedule, including mornings, mid-day, nights, weekends, and holidays.
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