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Support Consultant

Olx · Cape Town, África do Sul · Onsite

  • Junior
  • Escritório em Cape Town
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WELCOME TO OLX

Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.
We're always growing our products, so if you're one of SA's talented software developers, then you'd be a great addition to our team.

At OLX, we work together to build a more sustainable world through trade.
We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Property24, AutoTrader.
Join OLX and see how far you can go.


Requirements
  • Grade 12
  • Customer support experience
  • A+ Certificate advantageous
  • Excellent communication skills in English – basic Afrikaans advantageous
  • Good working knowledge of Windows and Microsoft Office
  • The ability to grasp and understand IT and technical concepts




    • Responsibilities
  • Provide friendly and efficient support to customers via telephone/email
  • Accurately record and document activity through the ticket system
  • Ensure effective communication with customers, colleagues, and management
  • Perform adhoc functions, projects, training


    • Personal Attributes
  • Resourceful with a strong sense of urgency
  • Friendly and helpful
  • Excellent telephone manner
  • Ability to take initiative and solve problems
  • Good time management skills
  • Ability to work under pressure
  • You like to share knowledge
  • Quick learner and comfortable in a dynamic IT environment



    • If we're blown away by your CV, we'll call you in for an interview.
    We'll give you a warm welcome, a quick test to challenge your mind and a chat to weigh up your skills and personality - simple, right? If you get the job, be prepared for a pretty great adventure!
    We look forward to meeting you.

    To support our commitment to diversity, inclusion, and compliance with South Africa’s Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.

    Diversity, Equity and Inclusion at OLX
    OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!

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